Customer Success Manager (CSM) - Medical Device

StemWave•Boston, MA

1d•$85,000 - $95,000•Onsite

About The Position

Are you persistent, independent, patient, understanding, and the most competitive person you know? Are you seeking an exciting opportunity with an excellent compensation structure? We are looking for a motivated Client Success Manager (CSM) who will be rewarded for their efforts in driving satisfaction, retention, and revenue growth. If this sounds like you, please submit your application—we would love to hear from you!

Requirements

Exceptional track record in B2B or B2C sales, ideally in a subscription-based environment (e.g., SaaS or medical tech), with a strong emphasis on renewing clients on subscription programs
2+ years of experience in client success, project management, or account management, focusing on nurturing long-term relationships and maintaining high client satisfaction
Familiarity with CRMs (e.g., Salesforce, Monday.com )
Knowledge of key CS metrics like LTV, MRR, Churn, and renewals
Experience driving revenue growth and client retention
Ability to communicate confidently with healthcare clients and stakeholders
Excellent organizational skills and the ability to manage multiple projects

Nice To Haves

Experience in the medical device industry or orthopedics/chiropractic care is a plus
Passion for healthcare and technology

Responsibilities

Manage the full client lifecycle—onboarding, training, proactive check-ins, renewals, and upsells—with a focus on client satisfaction, value delivery, and retention
Onboard new clients. Manage the handoff from sales, coordinate device deployment, and guide new providers through setup and training
Maintain regular touchpoints with clients to strengthen relationships, troubleshoot issues, and reinforce ROI
Provide world-class service. Help refine and scale our client engagement strategies to ensure we’re providing the highest level of service and expertise