Sr. Customer Success Manager (CSM)

Whistic•Pleasant Grove, UT

3d•Hybrid

About The Position

It’s an exciting time at Whistic, and we’re looking for a Sr. Customer Success Manager (CSM) This role is critical to ensuring our customers maximize the value of Whistic’s platform while strengthening long-term relationships that drive retention and expansion. The ideal candidate has experience leading B2B enterprise Customer Success teams in the cybersecurity or SaaS space, a data-driven mindset, and a passion for customer advocacy. This is a hybrid role based out of our headquarters in Pleasant Grove, UT. Fully remote candidates need not apply. Whistic is a values-driven organization that cares not only about what we accomplish, but also how we accomplish our goals. Whistic’s core values are: Growth Mindset, Extreme Ownership, Customer Focused, and Driven by Results. These values guide everything we do, and we are looking for a Sr. CSM to join us who feels energized by these values. If they resonate with you, we’d love to hear from you.

Requirements

2+ years in an enterprise B2B SaaS post-sales role (Customer Success, Account Management, Implementation, etc.)
Proven track record of managing strategic customer relationships and driving retention/growth
Strong analytical skills with ability to translate data into actionable insights
Excellent communication, presentation, and interpersonal skills
Experience leading executive-level discussions and business reviews
Problem-solving mindset with ability to navigate complex customer situations
Project management experience with ability to manage multiple priorities

Responsibilities

Build and maintain strong relationships with key stakeholders at enterprise accounts
Develop and execute strategic success plans for each customer to drive platform adoption, value realization, and growth
Proactively identify and mitigate churn risks through regular business reviews and health assessments
Own renewal execution end-to-end, including forecasting, negotiation, and close, with accountability for retention targets within assigned book
Partner with Sales on expansion opportunities and renewal strategies
Advocate for customer needs internally by collaborating with Product, Engineering, and Support teams
Analyze customer usage data to identify trends and opportunities for improvement
Create and deliver executive-level presentations and business reviews
Monitor customer health metrics and develop action plans to address any concerns

Benefits

Stock options
Medical, dental, and vision insurance
HSA contributions
Company paid life insurance
Internet and wellness stipend
Mental health benefit
Paid parental leave
18 Paid Holidays
15 Days PTO (All available your 1st day) + 2 additional days each year of employment!
3 Whistic DNA Days- Company-paid "Family Day", "Self Day", & "Community Day"
Whistic Fridays- Work ends at 3:00 PM every Friday
A world-class culture and employee experience!