Customer Success Manager (CSM)

Genesee Scientific Corporation • Philadelphia, PA

7h • Remote

About The Position

We are Genesee Scientific
As a life science company and a leading supplier to global research markets, we offer a comprehensive product portfolio along with outstanding hands-on customer service to ensure every laboratory has the tools and support they need. Our markets include pharmaceutical and biotechnology businesses, research institutions, hospitals, reference labs, and more.

Be part of making a difference
At Genesee, we believe we can help improve our communities and transform the world through science. Our shared desire to make a difference is what drives and inspires us. We are a fast-growing, dynamic team that listens to each other and embraces collaboration. We foster an open, friendly work environment and show up for one another every day.
Role: Customer Success Manager (CSM)
Reports to: Regional Director of Sales, East
FLSA: Exempt
Location: Remote
Why is this role important at Genesee Scientific?
Our Customer Success Managers drive the sales of research products within our customer segment. In this role, you will primarily work virtually to build and maintain strong customer relationships, identify and act on growth opportunities within existing accounts, and ensure profitability while achieving sales and revenue targets. This is an excellent opportunity for a motivated, high-energy professional looking to grow their sales career within a dynamic and expanding organization.

Requirements

• Bachelor’s degree in business, science or equivalent experience
• One plus years of customer-facing experience in supporting and nurturing relationships and solving problems; experience in life sciences, medical or biotech sales - lab experience a plus
• Demonstrated success in driving engagement with prospects virtually, leveraging CRM and other modern tools to advance prospects along the qualification journey
• Proven track record or demonstrated ability to effectively deliver sales and marketing information that influences customer decision making
• Strong verbal and written communication, negotiation, sales, interpersonal and presentation skills
• Proficient in Microsoft Office Suite applications; experience with Salesforce is a plus
• Results orientated, strong work ethic and an ability to excel within a rapidly changing and growing organization
• Ability to thrive in a fast-paced, collaborative environment and effectively manage multiple priorities
• Perform the following tasks, with or without reasonable accommodation: Primarily sedentary work on a computer in a home office environment
• The role requires minimal physical exertion, involving tasks such as walking, standing, bending, reaching, and occasionally lifting or carrying objects weighing less than 25 lbs.
• Minimal travel up to 10% within the territory, and may include occasional overnight travel

Responsibilities

• Take ownership of the needs of our customers to build and sustain strong customer relationships
• Execute plans to meet annual sales and gross margin goals
• Drive implementation and growth of e-procurement accounts with customers
• Manage pricing to achieve financial targets
• Independently make decisions while leveraging available resources to fulfill customer requirements, fostering seamless collaboration with cross functional teams
• Monitor competitor and industry activity, staying updated on new products/services and relevant customer information to integrate into the business plan
• Maintain accurate reporting, records, and files necessary for proper management of territory
• Report customer issues or potential problems and completes additional tasks assigned by the manager
• Provide customers with updates on supply and price trends, aiding inventory management, and offer consultative support
• Maintain a positive representation of Genesee Scientific during all interactions at customer sites

Benefits

• Training and professional growth initiatives, including comprehensive onboarding programs for new team members
• We provide financial well-being with competitive compensation packages and 401 (k) retirement savings plans
• Health care and well-being programs including medical, dental, vision, life, short- and long-term disability and employee assistance programs
• Paid time off including vacation, sick and 12 holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees