About The Position
This is a role comprising of account management for our important customers. This requires an in-depth understanding of both the automotive industry and the Tekion platform. We’re looking for talented professionals who love challenges, push boundaries and are passionate about successfully managing a transformational product.
Requirements
- 5+ years of CRM experience in the auto industry.
- Exceptional written and verbal communication skills, interacting with all levels of stakeholders.
- Established ability to articulate technical jargon into consumable levels of understanding for adult learners.
- Proven ability to take customer suggestions or insights and translate them into technical deliverables.
- Must have experience solving complicated service and software issues and be ready to handle red, yellow and green status.
- Ability to interact with product and senior leadership to present detailed client roadblocks and own the solution.
- This role is NOT a relationship only role. The right person must enjoy going into the weeds to solve issues!
- Ability to travel (15 - 20%)
Nice To Haves
- Experience working in an early-stage startup environment is a plus.
Responsibilities
- Serve as the primary point of contact for assigned dealership accounts, building, and nurturing strong relationships.
- Act as an advocate for the dealerships, working to understand their unique needs and goals, and ensuring Tekion CRM delivers value.
- Mitigate churn by regularly communicating with dealership management teams to ensure ongoing satisfaction and address any concerns or issues.
- Analyze CRM data and dealership performance to identify areas for improvement, providing actionable recommendations to optimize processes.
- Collaborate with dealerships to implement continuous improvements that align with their performance goals.
- Provide feedback to the product team based on customer needs and challenges, helping guide product enhancements and feature developments.
Benefits
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Great benefits including unlimited PTO, parental leave and free snacks and beverages
- The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- A dynamic work environment with a strong sense of community and collaboration
- The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
