Customer Success Manager - Commercial

Arctic Wolf • Eden Prairie, MN

1d • Onsite

About The Position

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60 lists, and we recently took home the 2024 CRN Products of the Year award. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a customer success manager - CML based our of our headquarters in Eden Prairie, MN to be part of making this happen. The ideal candidate will possess strong communication skills, be a strong negotiator and have experience working with customers to meet their needs and drive growth.

Requirements

• 4+ years of demonstrated success in a sales role, preferably in a technology organization.
• The ability to be flexible and work in a rapidly changing environment is required
• Bachelor’s degree, or combination of education and relevant experience
• Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
• Fanatical devotion to customer service, business quality, and data security
• The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.
• Excellent organizational skills and written/oral communication skills
• This position is based in our Eden Prairie, MN office and will require team members work from our corporate office
• On-Camera Policy: To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers.

Responsibilities

• Managing a set of commercial customers who are utilizing Arctic Wolf’s CyberSOC solution
• Achieving renewal and expansion targets through consultative selling techniques
• Listening to customers and providing feedback to the business
• Ensuring customer satisfaction and delivery of quarterly account reviews
• Identifying opportunities to upsell to existing customers by positioning additional service offerings.
• Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion.
• Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible.
• Creating and managing automated processes to effectively forecast and communicate at-risk customers.
• Working in a highly trusting and transparent team environment

Benefits

• Equity for all employees
• Flexible time off and paid volunteer days
• 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees