Customer Success Manager, Agency

BrightEdge•New York, NY

19d•$100,000 - $120,000

About The Position

As a Customer Success Manager for the Agency at BrightEdge, you will work closely with the SEO and Content teams of leading digital marketing agencies, to support their strategic application of BrightEdge technology. As an Agency Customer Success Manager, your mission is to work with clients to drive business goals and objectives in their organic search (SEO) initiatives. At BrightEdge, our team members share a passion for driving customer success, exhibit strong consultative and customer-facing skills, have an entrepreneurial spirit, and thrive on execution with speed and quality.

Requirements

A Bachelor’s Degree
3-4 years of experience working in a Digital Marketing Agency, Account Management, or Customer Success setting
Excellent verbal and written communication, with an entrepreneurial mind
Proven ability to work and thrive in a fast-paced, results-oriented, hands-on environment
Experienced background in SaaS, digital marketing, and/or SEO required

Responsibilities

Create a plan to execute customer goals using the BrightEdge platform and work within your portfolio’s BrightEdge accounts to achieve this value
Identify potential risks and understand the customer's level of adoption, and work collaboratively with other teams to create a solution to ensure customer happiness
Prepare and execute quarterly customer success plans
Add value and platform expertise to grow customer usage of BrightEdge within each account.
Introduce new features and best practices
Develop new materials - presentations, roll-out plans, and proposals
Track and report on critical metrics for customer success