Customer Success Liaison

Nsight Health • Albuquerque, NM

13d • Onsite

About The Position

Nsight Health is transforming how care is delivered through Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Behavioral Health Integration (BHI). We empower healthcare providers to manage chronic conditions using real-time data, AI-enabled technology, and 24/7 clinical support. Our HIPAA-compliant platform connects patients and care teams nationwide—improving outcomes, adherence, and peace of mind. Join a fast-growing, mission-driven team that blends healthcare and technology to make a measurable difference in people’s lives. Nsight Health — Where Technology Meets Compassion. We’re hiring a Customer Success Liaison to be the warm, knowledgeable presence behind our Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services. This is an in-person, patient-facing role located at our partner clinics, where you'll work directly with physicians, clinical staff, and patients. You'll be the on-site expert—our boots on the ground—bringing remote care to life through personal connection and hands-on support. You’ll serve as the vital link between high-tech health solutions and real human relationships.

Requirements

• 5–10 years of experience in customer success, account management, or client services; healthcare experience strongly preferred.
• A strong track record of engaging clients or patients and achieving goals in a fast-paced, people-first environment.
• Excellent communication skills with the ability to educate, inspire, and build trust with patients.
• Familiarity with HubSpot, EHR/EMR systems, or customer service platforms.

Nice To Haves

• Bilingual in English and Spanish is a plus.

Responsibilities

• Build strong relationships in partnered clinics, supporting physicians, clinic staff, and helping patients enroll in and navigate our services.
• Troubleshoot in real time, meet enrollment goals, and track key metrics to drive program success.
• Educate patients and clinic teams about the benefits of RPM and CCM, helping them understand how these services improve long-term health outcomes.
• Collaborate with care teams to implement effective, patient-first processes.
• Ensure smooth patient onboarding and support engagement and retention over time.

Benefits

• Competitive base pay
• Monthly bonus potential of up to $4,000
• 11 paid holidays per year
• 401(k) plan with 3% company match
• All equipment provided to support your success in the field
• A collaborative, purpose-driven work environment focused on improving healthcare outcomes
• Sign-On Bonus: This role is eligible for a one-time $2,500 sign-on bonus. The bonus will be paid after you complete 120 days of continuous employment and is contingent upon your active employment status and satisfactory performance at the time of payment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees