Customer Success Intern

Bumble Bee Foods • San Diego, CA

347d • $21

About The Position

This intern will provide support to the Customer Success department within Supply Chain.

Requirements

• Bachelor's degree in Business Administration, Finance, Accounting, Supply Chain Management, Communications, Data Science or related field.
• Strong analytical skills and attention to detail.
• Proficiency in Microsoft Office and Excel.
• Knowledge of logistics operations, including freight, warehousing, imports, and transportation is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Receive and process customer orders in a timely manner, ensuring orders meet company policies relating to pricing, promotions, lead time, weight, etc.
• Identify and resolve service issues. Quickly identify the source of a problem, gather and analyze information related to the issue, and devise a solution that best meets both the company's and the customer's needs.
• Monitor and respond to inquiries and issues in individual as well as shared department email inbox within the same day. Ensure urgent matters are responded to within 2 hours of receipt.
• Work through daily service issues and quickly identify the source of a problem, by gathering and analyzing information related to the matter.
• Work collaboratively with the Customer Success (CS) Team, and cross functional departments such as Transportation, DC Inventory, and 3rd Party Logistics Partners (Distribution Centers/Carriers/Transportation Provider) to coordinate shipments.
• Foster and maintain excellent working relationships with the Sales Team, Brokers, and Customers through the most effective communication method. Including, but not limited to on-site visits and meetings.
• Serve as a resource for the department including back-up for CS Team members and cross functional supply chain roles.
• Maintain an understanding of all Bumble Bee and Anova customers to provide comprehensive coverage.
• Conduct in-depth analysis of customer and broker's performance and identify opportunities for efficiency and cost savings.
• Participate in projects that support developing automation solutions and implementing new processes/systems.

Benefits

• The pay for this internship is $21.00 per hour.

What This Job Offers

• Career Level: Intern
• Industry: Food Manufacturing
• Education Level: Bachelor's degree