This intern will provide support to the Customer Success department within Supply Chain.
Receive and process customer orders in a timely manner, ensuring orders meet company policies relating to pricing, promotions, lead time, weight, etc.
Identify and resolve service issues. Quickly identify the source of a problem, gather and analyze information related to the issue, and devise a solution that best meets both the company's and the customer's needs.
Monitor and respond to inquiries and issues in individual as well as shared department email inbox within the same day. Ensure urgent matters are responded to within 2 hours of receipt.
Work through daily service issues and quickly identify the source of a problem, by gathering and analyzing information related to the matter.
Work collaboratively with the Customer Success (CS) Team, and cross functional departments such as Transportation, DC Inventory, and 3rd Party Logistics Partners (Distribution Centers/Carriers/Transportation Provider) to coordinate shipments.
Foster and maintain excellent working relationships with the Sales Team, Brokers, and Customers through the most effective communication method. Including, but not limited to on-site visits and meetings.
Serve as a resource for the department including back-up for CS Team members and cross functional supply chain roles.
Maintain an understanding of all Bumble Bee and Anova customers to provide comprehensive coverage.
Conduct in-depth analysis of customer and broker's performance and identify opportunities for efficiency and cost savings.
Participate in projects that support developing automation solutions and implementing new processes/systems.
Bachelor's degree in Business Administration, Finance, Accounting, Supply Chain Management, Communications, Data Science or related field.
Strong analytical skills and attention to detail.
Proficiency in Microsoft Office and Excel.
Knowledge of logistics operations, including freight, warehousing, imports, and transportation is a plus.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.