Customer Success & Growth Manager
About The Position
Join Two Dots to build a stronger financial system. Every time someone applies for a mortgage, car loan, or apartment lease, they submit financial documents that humans use to build a financial profile about them. The quality of these financial profiles is a key input that regulates the body temperature of the economy. Two Dots is building a better system to evaluate consumers consistently and fairly. We prevent fraud that humans can’t see, and we surface value in atypical applications that would otherwise be discarded. Please note that we require all full-time employees to work from our office in San Francisco, CA. Role Overview: Two Dots is looking for a Customer Success & Growth Manager to drive the next phase of our AI-driven underwriting solutions. You will play a pivotal role in ensuring our customers realize the full value of our solution. The ideal candidate will be organized, ambitious, and a strategic thought partner as we continue to build technology to improve the consumer underwriting experience.
Requirements
- 2+ years of experience at a top-tier consulting firm (McKinsey, Bain, BCG) or equivalent high-performance environment with structured problem-solving experience
- Track record of managing complex, ambiguous projects that require synthesis of qualitative customer insights and quantitative business metrics
- Thrives in an agile, fast-paced environment where products and processes change rapidly
- Self-starter with bias for action
Responsibilities
- Build and nurture strategic relationships with our largest customers — from day-to-day business users to executive stakeholders — to understand their goals, workflows, and definitions of success
- Champion customer outcomes by tracking account health, leading quarterly business reviews, and creating success plans for our highest priority customers
- Own the end-to-end customer journey including onboarding, adoption, expansion, and renewal, ensuring customers realize ongoing value from Two Dots at every stage
- Proactively identify upsell opportunities, partnering with the Sales team to expand our footprint within customer portfolios
- Serve as a front-line voice of the customer, gathering product feedback, surfacing high-impact needs, and working closely with Product and Engineering to shape our product roadmap
Benefits
- An opportunity to shape the future of AI-driven consumer underwriting and make a tangible industry impact
- High agency role with opportunity to lead at a rapidly growing company in a massive market
- Competitive salary, comprehensive equity package, and substantial benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
51-100 employees
