Customer Success Expert, Title Insurance - Westcor Land Title Insurance Company

Westcor • Plymouth Meeting, PA

7d

About The Position

We are seeking a highly motivated and customer-centric professional to join our team as a Customer Service Expert. In this role, you will be responsible for providing high-quality customer service and guidance to our agent customers, as they navigate doing business in new states.

Requirements

• 3-5 years customer service experience
• 3-5 years in multi-state or national real estate processing environment.
• Excellent communication skills, both verbal and
• Ability to build strong relationships with clients and work collaboratively with internal
• Strong organizational skills and attention to
• Ability to prioritize and manage multiple tasks in a fast-paced
• Strong problem-solving
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

• Experience with Resware, a plus!

Responsibilities

• Act as a primary point of contact for clients, providing transactional and workflow guidance, as well as systems access troubleshooting with technology team.
• Manage mixed media communication requests (customer service phoneline & web portal inquiries), providing timely customer service and resolution.
• Develop and maintain strong relationships with clients, serving as a trusted advisor and advocate for their needs and Provide training and support to clients on our products, services, and technology
• Maintaining an in-depth understanding of the company's business model and being capable of responding to customer inquiries pertaining to it.
• Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.
• Perform other duties as assigned by supervisor.

Benefits

• Health, dental, and vision benefits
• Employer-paid disability and life insurance
• Flexible spending accounts
• 401K with company match
• Paid time off and company-paid holidays
• Wellness resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed