Customer Success Engineer- Denver

Cribl•Denver, CO

1d•$110,000 - $165,000•Remote

About The Position

Cribl does differently. What does that mean? It means we are a serious company that doesn’t take itself too seriously; and we’re looking for people who love to get stuff done, and laugh a bit along the way. We’re growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are. As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity. Why You’ll Love This Role The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. The CSE must be ready to engage with various technical and management functions within an organization and demonstrate the value of Cribl in business discussions with company executives. The CSE’s goal is to help the customer achieve their data goals and realize the value of their investment in Cribl.

Requirements

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
A customers-first mindset with great communication and relationship management skills that can manage custom er expectations through being empathetic and listening to our customers
You take the time to listen and comprehend but you are also a conversation starter.
Proven track record and experience working with large complex enterprises and developing relationships in a high growth environment
Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
Quick learner with good technical and problem-solving skills
Willingness to travel as needed (up to 25%)
You live in Denver, Southern California, or Phoenix

Nice To Haves

Data Engineering/Analytics platform administrator/architect experience (i.e. Splunk, Elastic, Datadog, Snowflake, etc.)
Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat
Working knowledge of major cloud providers (AWS, Azure, GCP)
Good jokes, or maybe better, bad jokes
Loves talking to customers and solving problems
Experience working remotely

Responsibilities

Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
Become the trusted Cribl expert as customers build out data pipelines to transform data in their organization
Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
Drive adoption and expansion of existing use cases and advise/develop additional use cases with the customer.
Keep your finger on the pulse of your customers and keep things flowing for them. This includes use case initiatives, troubleshooting efforts, Cribl certification progress, etc.
Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
This position may require stand-by, on-call, or off-hours duties