Customer Success Engineer - Post-Sales (US Based)

LinearB • Boston, MA

39d • Hybrid

About The Position

LinearB is a leading Developer Productivity Insight Platform (DPIP) that empowers engineering teams with actionable insights and workflow automation. Our solutions help improve developer productivity and experience, enable predictable project delivery, and drive profitable engineering. Join us to be part of an innovative company driving efficiency and excellence in software development.

As a Customer Success Engineer (CSE) on our post-sales team at LinearB, you will be a key part of driving successful implementations of our platform post-sale. You’ll partner closely with Customer Success Managers and serve as a technical bridge between LinearB and our customers—guiding engineering organizations to adopt, scale, and maximize the value of our solutions. Your technical expertise in DevOps & software delivery practices will help customers achieve measurable outcomes and long-term success with LinearB.

Requirements

• 3+ years in a customer-facing technical role such as Support Engineer, Customer Engineer, Sales Engineer, or DevOps Engineer.
• Ability and willingness to engage with customers live, primarily via virtual meetings.
• Strong troubleshooting skills and a results-driven mindset.
• Excellent verbal and written communication skills.
• Strong hands-on experience with Git-based development workflows and tools like GitHub, GitLab, Bitbucket, or Azure DevOps.
• Knowledge of DevOps practices including CI/CD, SDLC automation, and developer productivity tooling.
• SQL querying skills for customer data analysis, validation, and troubleshooting.
• Background in software engineering or infrastructure engineering is strongly preferred.

Nice To Haves

• Familiarity with productivity or engineering analytics tools (e.g., LinearB, Jellyfish, Code Climate, etc.) is a plus.
• Experience with Jira and Zendesk is a plus.
• Bonus: be comfortable in reading code written in Python, Nodejs, Typescript, and React.

Responsibilities

• Partner with Customer Success Managers to onboard new customers and lead technical implementation of LinearB’s platform, and automation suite.
• Assist in troubleshooting implementation and data issues under guidance from a Customer Solution Architect.
• Work between our Support engineers, backend engineers, and CSMs to bridge the gap between customer problem tickets and speedy resolution.
• Translate customer requirements into appropriate technical configurations & integrations
• Write and execute SQL queries to analyze data, support troubleshooting, or validate implementation results.
• Provide best practice recommendations for integrating LinearB into CI/CD pipelines, SCM tools, and collaboration platforms.
• Deliver occasional customer training and enablement sessions to ensure technical teams are empowered to use LinearB effectively.
• Lead technical onboarding, troubleshooting, and ongoing optimization efforts with engineering teams.
• Act as a technical advisor and thought partner, advocating for innovative use of LinearB within customer organizations.
• Work cross-functionally with Product, Engineering, and Support teams to escalate and resolve technical issues.
• Represent customer voice by providing structured feedback to influence LinearB’s product roadmap and features.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed