Customer Success Engineer, Battle Road

Onebrief

6d

About The Position

As a Customer Success Engineer, you will ensure customers succeed with AtomEngine by directly extending and adapting the platform to meet their technical and operational needs. Sitting at the intersection of customer success and engineering, this role focuses on developing custom integrations, extensions, and workflows using the AtomEngine ModKit.
In this role, you will work hands-on with customer scenarios, data, and environments—writing code, configuring systems, and validating solutions alongside customer teams. You will partner closely with Product, Engineering, and Customer Success peers to ensure customer-driven extensions align with platform direction, while also feeding real-world insights back into the core product.

Requirements

• 3+ years of professional experience in a software engineering, solutions engineering, or technical customer-facing role involving hands-on development
• Demonstrated experience writing and maintaining production-quality code, including extending existing frameworks, SDKs, or plugin systems
• Proficiency in at least one general-purpose programming language used for application or game-adjacent development (e.g., C#, Python, C++, or similar)
• Strong understanding of software design principles, with an emphasis on modularity, maintainability, and backward compatibility
• Comfort working with customers face-to-face to debug, iterate, and validate solutions in real-world environments
• Clear written and verbal communication skills, especially when explaining technical concepts to mixed technical and non-technical audiences
• Willingness and ability to travel periodically to customer sites for onboarding, workshops, and hands-on technical collaboration
• Self-directed and effective in fast-moving, ambiguous environments, balancing customer urgency with sound technical judgment
• Due to federal contract requirements, U.S. Citizenship is mandatory for this position.

Nice To Haves

• Active Secret or Top-Secret security clearance
• Prior military experience

Responsibilities

• Serve as the technical interface and escalation point for complex customer issues requiring code-level investigation or intervention
• Design, develop, and maintain custom extensions, integrations, and workflows using the AtomEngine ModKit to meet customer-specific requirements
• Work directly with customer teams to design, implement, and validate new ModKit features, while ensuring solutions remain maintainable and compatible across platform releases
• Develop deep mastery of AtomEngine, becoming a subject matter expert able to confidently teach, demo, and guide customers through advanced workflows.
• Partner with Customer Success and Account teams to support adoption and long-term customer success, contributing technical insight where it matters most
• Advocate for customer needs internally, translating real-world use cases into clear, actionable input for Product and Engineering teams
• Act as a trusted technical advisor, helping customers operationalize AtomEngine within their existing workflows and environments

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees