Customer Success Engineer (Remote from US)
About The Position
In this role, you will serve as the primary technical owner for customer success across a leading data resilience platform. You will guide enterprise clients through onboarding, adoption, and optimization of data backup, recovery, and disaster resilience solutions, ensuring measurable business outcomes. Your work will involve conducting recovery simulations, resilience assessments, and technical reviews, while identifying opportunities for upsells and mitigating churn risks. You will collaborate closely with sales, account management, and executive stakeholders to align technical solutions with strategic business objectives. This position blends technical expertise, strategic thinking, and strong client engagement to drive long-term customer value and satisfaction.
Requirements
- 5+ years in customer-facing technical roles focused on data backup, recovery, or resilience
- Hands-on expertise with operating systems, virtualization, storage, scripting/automation, and cloud platforms
- Experience designing and executing protection plans, migrations, and recovery simulations
- VMCE certification required (may be completed post-hire)
- Strong ability to translate business outcomes into technical adoption roadmaps and measurable value
- Excellent communication, stakeholder management, and cross-functional collaboration skills
- Experience engaging executive stakeholders and providing clear technical guidance
Nice To Haves
- AWS Solutions Architect, Azure Administrator/Solutions Architect
Responsibilities
- Lead customer onboarding, account configuration, and adoption of data resilience solutions
- Conduct assessments, build protection plans, and recommend architectures across the data platform
- Execute recovery simulations and apply resilience maturity models to report and improve customer posture
- Identify churn risks, define mitigation strategies, and support renewal and expansion initiatives
- Engage executive stakeholders (CISO/CIO) to communicate risk, status, and technical recommendations
- Collaborate with internal teams on campaigns, plays, and adoption strategies to maximize customer value
- Manage a portfolio of enterprise and commercial accounts, overseeing technical success plans and adoption roadmaps
Benefits
- Competitive total compensation with performance-based bonus opportunities
- Unlimited paid time off, plus additional self-care days
- Paid parental leave for all parents
- Comprehensive medical, dental, and vision coverage from day one
- Mental health support, therapy sessions, and digital wellness tools
- 401(k) retirement plan with matching contributions
- Fertility, adoption, and surrogacy support, plus paid volunteer time
- Professional development, training, and mentoring programs
- Tax-advantaged accounts for healthcare, dependent care, and commuting
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
