Customer Success Engineer Tech

Beusa Energy Group•The Woodlands, TX

1d•Hybrid

About The Position

The Customer Success Engineer (CSE) Tech is responsible for supporting the Customer Success Engineering team by providing high level technical support and strategic analysis across the partner network. This role focuses on specialized cross customer projects and basin wide initiatives that drive operational excellence and value capture for multiple stakeholders. In this capacity, you will enable CSEs to make data driven decisions, help facilitate commercial evaluations and support the broader team in achieving customer and Evolution organizational goals.

Requirements

Must be legally authorized to work in the United States without the need for sponsorship.
Must be at least 18 years of age or older.
Successfully passes all applicable general pre-employment testing including but not limited to: background check, pre-employment drug screening, pre-employment fit tests, pre-employment aptitude and/or competency assessment(s).
Valid U.S. Driver’s License required.
Most employment is contingent upon meeting company driving standards, including 3 year U.S. driving history and an acceptable Motor Vehicle Record (MVR) in accordance with Company policy.
Bachelor of Science in Engineering, or equivalent technical field. An equivalent combination of education, specialized training, and relevant professional experience will be considered in lieu of a formal degree.
3+ years of hydraulic fracturing experience, preferably with electric and/or turbine activities.
Strong interpersonal communication, desire to build and maintain relationships.
Proficient use of Microsoft Office, digital tools, apps, and other advanced software.
Desire and ability to innovate, both internally and in our partnerships.
Lead collaboratively with influence to accomplish key initiatives.
Self-motivated and ability to work independently.
Ability to effectively multitask and pay attention to detail.
Strong verbal and written communication skills.
Effective competency of and communication via Teams.

Responsibilities

Technical Project Support & Execution Execute specialized technical projects that span multiple customer accounts, ensuring consistent application of best practices and innovative solutions.
Support the CSE team by providing deep dive technical analysis on complex operational challenges, emissions reductions, and efficiency improvements.
Lead basin wide initiatives aimed at benchmarking performance and identifying regional trends to elevate EVO’s reputation as a best-in-class service provider.
Data Analysis & Economic Modeling Analyze and model economic data to identify performance trends across different customers and basins, providing actionable insights that drive regional value capture.
Develop comprehensive business cases that address cross basin operational variances, ensuring ROI and value creation are quantified for broad scale initiatives.
Utilize digital tools and advanced software to track performance metrics and KPIs across different basins and service offerings.
Cross Functional Collaboration Work closely with Engineering, Operations, and Digital Technology departments to translate field data into actionable insights for the CSE team.
Contribute to the "Voice of the Customer" by aggregating feedback from various basin wide interactions to help shape product roadmaps and service enhancements.
Provide technical backup and surge support for dedicated CSEs during high intensity project phases or strategic partner reviews.
Operational Excellence Drive the design and execution of strategies that improve overall customer health and regional retention.
Ensure that all technical deliverables meet EVO’s standards for Consistent, Best in Class Organizational & Operational Excellence (CBOE).
Identify emerging needs within specific basins and propose proactive service offerings to address those gaps.
Performs other related duties as assigned to assist with successful operations and business continuity.