Customer Success Engineer

Wrike

20h • $90,000 - $110,000 • Hybrid

About The Position

Wrike is looking for a dynamic Customer Success Engineer to help customers maximize the value they gain from our platform. In this role, you will serve as a trusted technical advisor, working closely with customers, platform users, and internal teams to align Wrike’s capabilities with business goals. You will play a critical role in driving product adoption, enabling customer success, and ensuring customers receive consistent value from their investment in Wrike. This is a highly collaborative, customer-facing role that combines technical expertise, strategic thinking, and relationship management.

Requirements

• 4–6 years of experience in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role, ideally in a SaaS environment
• Proven technical expertise, including experience building integrations between platforms
• Strong customer-first mindset with the ability to understand customer goals and translate them into valuable solutions
• Excellent communication and facilitation skills, with the ability to lead customer-facing meetings and clearly present technical concepts
• Hands-on experience in technical problem-solving, ideally with a data engineering or similarly technical background
• Strong organizational skills with the ability to manage multiple customer relationships and initiatives simultaneously
• A proactive approach to continuous learning and staying current with product updates, new features, and emerging technologies (AI, MCP, Agentic Workflow, Vibe Coding)

Nice To Haves

• Experience working with enterprise-level customers and managing complex stakeholder environments
• Ability to combine technical depth with strategic business thinking
• Confidence presenting to executive audiences and influencing decision-making
• Experience supporting product adoption, workflow optimization, and customer enablement programs
• A collaborative mindset and ability to work cross-functionally with internal teams to advocate for customer needs

Responsibilities

• Serve as a technical expert on Wrike’s platform, helping our largest customers understand how product capabilities can solve business challenges and deliver measurable value
• Provide advanced product guidance, including workflow configuration, automation, and integrations across platforms
• Support customers in adopting Wrike more effectively through training sessions, workshops, and best practice recommendations
• Identify workflow gaps and improvement opportunities, then translate them into actionable strategic plans for customers
• Partner with customers to ensure they are leveraging Wrike to its fullest potential across teams and use cases
• Act as a trusted advisor to key stakeholders, including senior leadership and C-suite executives
• Manage complex customer engagements and deliver high-touch technical and strategic support
• Collaborate with Account Managers, Solutions Consultants and Customer Success Managers to drive long-term customer outcomes, retention, and growth
• Lead customer escalations and help ensure timely, effective issue resolution in partnership with internal teams

Benefits

• Comprehensive Health Coverage: Enjoy medical, dental, and employer-paid vision insurance.
• Security & Support: Benefit from life insurance and employer-paid short- and long-term disability.
• Financial Well-Being: Build your future with our 401(k) plan featuring an employer match along with FSA/HSA benefits.
• Generous Parental Leave: Cherish every moment with 18 weeks of leave for birth mothers and 4 weeks for non-birth parents.
• Community Connections: Engage with our vibrant Wrike Employee Resource Communities (WERC) to connect, grow, and thrive.
• Flexible Time Off: Our flexible time off (FTO) policy empowers you to balance work, personal matters, and well-being on your own schedule.
• Home Office Support: Enjoy a $500 Working-from-Home stipend to create a comfortable and productive home office.
• Celebration & Service: Enjoy 11 paid holidays and 2 volunteer days to rest, recharge, and give back.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed