Customer Success Director | Remote US
About The Position
At Hirevue, Customer Success Directors are the champions of our customers and the drivers of real business impact. In this role, you’ll own relationships with some of our most important clients, helping them get the most value from Hirevue while shaping how they hire, grow, and succeed. This is a great role for someone who loves building partnerships, solving problems, and turning strategy into action. You’ll work closely with customer leaders, internal teams, and product partners to make sure every account is on a clear path to success.
Requirements
- 5+ years of experience in Customer Success, Consulting, Account Management, or Enterprise SaaS, with 3+ years supporting large, complex, enterprise customers
- Proven ability to operate as a trusted advisor to senior executives (VP–C-suite), influencing business strategy, adoption, and change across complex organizations
- Deep experience navigating matrixed, global enterprises with multiple stakeholders and competing priorities
- Strong track record of driving measurable customer outcomes including product adoption, retention, expansion, and customer health
- Comfortable owning both the customer relationship and the commercial outcome
- Exceptional skills in prioritization, program management, and stakeholder communication across a large portfolio
- Highly self-directed with the ability to identify risk, create action plans, and execute without heavy oversight
- Experience working with Fortune 500 companies strongly preferred
- Background in HR Tech, Talent, Recruiting, or Workforce Transformation highly desirable
- Exposure to change management, digital transformation, or enterprise transformation initiatives a major advantage
Nice To Haves
- Experience working with Fortune 500 companies strongly preferred
- Background in HR Tech, Talent, Recruiting, or Workforce Transformation highly desirable
- Exposure to change management, digital transformation, or enterprise transformation initiatives a major advantage
Responsibilities
- Own a portfolio of strategic and enterprise customers, where you will be accountable for retention, expansion, adoption, and long-term value realization
- Proactively identify risk, opportunity, and whitespace, translating insights into actionable success plans
- Act as a trusted advisor to senior customer leaders (VP, SVP, C-suite), guiding them through hiring transformation, talent acquisition strategy, and digital adoption
- Facilitate high-impact executive business reviews, roadmap discussions, and value alignment conversations
- Partner tightly with Sales and Renewals to drive expansion strategy, renewal outcomes, and commercial success across your portfolio
- Translate Hirevue usage into quantifiable business outcomes such as improved time-to-hire, candidate experience, quality of hire, and recruiter productivity
- Orchestrate internal cross-functional teams (Product, Support, Marketing, Sales) to deliver seamless customer experiences
Benefits
- Medical, dental and vision insurance
- 401(k) with employer match up to 4%
- Unlimited Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
251-500 employees
