Customer Success Coordinator InSite Analytics

Riddell • North Ridgeville, OH

27d

About The Position

We're looking for a motivated, detail-oriented Customer Success Coordinator to support our InSite Analytics customers across the Northeast & Coastal sales regions. In this role, you'll work directly with football programs to ensure they get maximum value from our InSite sensor technology and analytics subscription services. You'll serve as a primary point of contact, helping onboard programs, provide ongoing guidance, and support daily usage of the platform. This is an entry-level opportunity ideal for someone passionate about football, customer engagement, and data-driven insights.

Requirements

• Bachelor's degree.
• 0-2 years of experience in customer success, account management, sales/support, or related customer-facing roles.
• Comfort working with datasets, dashboards, or basic analytics
• Strong communication and interpersonal skills with the ability to build rapport across all levels of a football program.
• Solid problem-solving abilities and an eagerness to learn complex product workflows.
• Working understanding of football operations and coaching tools.
• Confidence presenting to groups both in person and via virtual platforms.
• Strong organizational skills with the ability to manage multiple accounts and competing priorities.
• Familiarity with CRM tools is a plus.
• Proficiency in Microsoft Office (especially Excel).
• Willingness to travel occasionally for customer visits, trainings, and industry events.

Responsibilities

• Build and maintain strong relationships with assigned programs, acting as a reliable, knowledgeable point of contact.
• Understand each customer's goals, challenges, and workflows to provide helpful guidance throughout their season.
• Partner with internal teams (Sales, Product, Support) to ensure smooth onboarding, setup, and continued engagement.
• Help drive consistent product usage by sharing data highlights, reminders, and best practices with coaches and staff.
• Monitor customer activity and usage patterns to identify gaps, troubleshoot issues, and recommend improvements.
• Conduct product walkthroughs, demos, and training sessions—both virtually and in person.
• Gather and communicate customer feedback to the Product team to support ongoing improvements.
• Support the end-to-end onboarding process from a high-level perspective, ensuring customers feel prepared and confident.
• Deliver an exceptional customer experience that drives retention, renewal, and advocacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level