Customer Success Consultant

Aramark • Rockville, MD

19h • $55,000 - $61,000 • Hybrid

About The Position

As a leading procurement services provider in hospitality, Avendra is expanding our Account Management Team. We are hiring a Customer Success Associate to support our small to mid-size clients in harnessing the purchasing power of Avendra. Reporting to our Customer Success Sr Manager, you will grow revenue in a geographic territory with assigned clients by making outbound phone calls, conducting virtual meetings with customers, collaborating with Marketing on outbound email campaigns and leveraging numerous supplier partner offerings to increase client participation and grow sales. The ideal candidate will provide solutions for a wide variety of procurement needs, prioritize multiple tasks and effectively manage key relationships, internally as well as with suppliers and clients. The selected candidate will have a tremendous opportunity to accelerate growth for the nation’s premier group purchasing organization (GPO).

This is an exceptional opportunity to own high-impact objectives at a rapidly transforming company. Compensation for this role will be salary and commission based. Job ResponsibilitiesSpecific Responsibilities:

Requirements

• Minimum two (2) years of sales or related customer success experience, demonstrating a record of progressively increasing client growth success and meeting or exceeding established sales and growth targets.
• Experience in building and maintaining strong professional relationships through excellent customer service and client relationship skills.
• Experience, intermediate level proficiency and demonstrated ability to learn use of the following: Salesforce, Microsoft Office and Teams, HubSpot and Avendra’s proprietary CRM system Pivotal.
• General business skills.
• Excellent organizational and time management skills with an ability to work effectively in a matrixed organization.
• Excellent oral and written communication and presentation ability that include well-honed listening skills

Nice To Haves

• Preference is given to candidates that possess hospitality, lodging and foodservice industry experience.

Responsibilities

• Target, prospect and sell by building strong relationships, exploring needs and uncovering purchasing opportunities with customers and supplier partners in an assigned territory.
• Develop insights that provide opportunities to educate customers to achieve purchasing optimization, and the implementation of best practices and recommendations.
• Achieve established targets and goals; report business results.
• Create and manage a robust sales pipeline by leveraging internal reports, databases and tools. Following the company’s deployment of Salesforce, maximize Salesforce utilization.
• Demonstrate personal ownership of the customer relationship through consistent communications, account management, and business reviews.
• Connect assigned clients with key Avendra supplier partners to aid clients in their procurement needs. Facilitate client’s official connection with suppliers and resolve any client issues.
• Schedule and conduct meetings mostly via phone, video and email with assigned Avendra clients, colleagues and partners. There will be occasional in-person meetings with colleagues, supply partners and clients.
• Meet and exceed metrics and sales targets to grow revenue in an assigned territory by articulating the features and benefits of suppliers and programs.
• Conduct continuous research and possess an understanding of Avendra’s broad supply chain offering and your assigned territory and clients.
• Train customers on Avendra’s website, suppliers, programs, and reports.
• Share industry and market insights, and present insights and innovative ideas and approaches with leadership to continuously improve customer satisfaction and ensure successful retention of accounts.
• Utilize Avendra’s CRM systems (Salesforce) as well as other data tools to manage an opportunity pipeline.
• Perform other duties as assigned.

Benefits

• Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
• Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
• Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level