Customer Success Consultant

Harris Computer•New York, NY

About The Position

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at [email protected] This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Requirements

Experience: 3–5 years of proven success in EdTech SaaS sales and/or customer success.
Skills: Strong consultative selling and solution-based approach.
Skills: Expertise in relationship management and account growth strategies.
Skills: Ability to deliver training and communicate effectively with educators and leaders.
Skills: Proficiency in Salesforce CRM and Microsoft Office Suite.
Traits: Entrepreneurial mindset, results-driven, and highly persistent.
Traits: Growth-oriented with strong analytical and problem-solving skills.
Education: Bachelor’s degree or equivalent experience.

Responsibilities

Develop and execute go-to-market strategies to expand business within assigned regions.
Conduct market research and build targeted prospect lists using disciplined prospecting methods.
Drive new business opportunities through cold calling, networking, and industry events.
Prepare compelling proposals, quotations, and RFP responses.
Maintain accurate forecasting and pipeline management in Salesforce CRM.
Manage onboarding and implementation for new partners, ensuring successful rollout and adoption.
Conduct periodic check-ins and goal reviews with partner leadership teams.
Oversee renewals and payment processes, collaborating with the Renewal team.
Lead cross-functional teams to analyze usage trends and implement strategies for increased adoption.
Deliver training sessions, webinars, and create knowledge resources as needed.
Represent your product line on the Operations Council to identify trends and influence product evolution.
Collaborate with marketing and product teams to design campaigns and services that meet partner needs.
Identify and develop new billable services to address evolving customer challenges.