Customer Success Associate
Kallman Worldwide•Waldwick, NJ
•$55,000 - $65,000
About The Position
At Kallman Worldwide, Inc., we connect U.S. businesses with global opportunities through industry-leading U.S. Pavilions at international trade shows. Our Exhibitor Services Team is looking for a Customer Success Associate to coordinate logistics, maintain high service standards, and manage deadlines under pressure.
Requirements
- 2+ years of customer service experience; high school diploma or equivalent
- Strong Office 365 skills (Outlook, Word, Excel, PowerPoint)
- Excellent communication, organization, and ability to thrive in a fast-paced, deadline-driven environment
Responsibilities
- Front-line exhibitor support via phone and email, resolving questions related to products, services, and orders
- Communicate exhibitor needs to Operations Specialists and maintain workflow documentation
- Enter exhibitor orders accurately, manage portal access, and oversee customer registration
- Monitor service orders, billing, invoicing, and accounts receivable; coordinate with Finance on payments
- Audit exhibitor portals, price tables, and communications for accuracy and compliance
Benefits
- Health, dental, and vision insurance
- 401(k) with employer match
- Generous PTO and company holidays
- Professional development and a collaborative, mission-driven team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
