Customer Success and Renewals Mng

Ericsson•Boise, ID

2d•Hybrid

About The Position

Manage team capacity, workload distribution, and resource allocation to ensure optimal efficiency and coverage for renewal cases and program demands. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. We truly believe this approach drives innovation, which is essential for our future growth. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: United States (US) || Hybrid: Plano, Texas or Boise, Idaho Job details: Account Manager

Requirements

Bachelor's degree or 5+ years of experience in an operations role, specifically in Customer Success Operations, Sales Operations, Revenue Operations, or Business Operations, preferably within a B2B SaaS environment
Proven track record of improving operational efficiency and driving measurable results in customer retention, renewals, and expansion
Experience in managing and optimizing a Customer Success tech stack, including CRM and CS platforms
Strong understanding of the entire customer lifecycle, from onboarding to renewal/expansion
Experience with project management methodologies and leading cross-functional initiatives