Customer Success and Implementations Manager

Ramp•New York, NY

About The Position

As Juno scales, delivering a seamless, high-quality customer experience is critical. This role offers the opportunity to partner cross-functionally across the business and drive meaningful impact for Juno customers. In this role, you'll manage customers from kickoff to go-live to expansion—ensuring smooth launches, strong adoption, and measurable long-term value. You’ll run a disciplined implementation process, build trusted relationships, and step into more strategic conversations as customer complexity grows. You should be comfortable leading technical discussions while also serving as a strong, long-term partner to your customers. This is an opportunity to get in early and help shape the Customer Success program—and the broader Juno business—as we scale. If you enjoy wearing multiple hats and having real ownership, this role is for you. Ramp recently acquired Juno to tackle a massive, unsolved problem: guest travel and expense. In this role, you’ll operate as part of Juno—a startup within Ramp—focused on building this product area from the ground up. You’ll have the autonomy and ownership of an early-stage company, combined with the reach, resources, and distribution of Ramp. Guest travel is one of the most fragmented and underserved workflows in modern finance, often managed through spreadsheets, email chains, and manual processes despite representing a meaningful share of company spend. This is an opportunity to define a new category inside Ramp—working on high-impact problems from first principles and helping scale Juno’s product to thousands of customers.

Requirements

You're equally comfortable running a project plan and leading a strategic stakeholder call.
You take ownership and don't wait to be told what to do.
You thrive in environments where roles evolve as the company scales.
You enjoy building structure, but can operate without it.
You care deeply about customer experience and long-term partnership.
You're willing to roll up your sleeves — no task too big or too small.
You can move between technical and business-level conversations with ease.