Customer Success Analyst

CVHCare • San Francisco, CA

57d • Onsite

About The Position

We are seeking a proactive and empathetic Customer Success Analyst to join our team. As a Customer Success Analyst, you will play a vital role in ensuring our customers achieve their desired outcomes while using CuraeSoft’s software solutions. Your goal will be to build long-lasting relationships with our customers, understand their needs, and help them maximize the value of our products.

Requirements

• Excellent interpersonal and communication skills, both verbal and written.
• Strong problem-solving skills with a proactive approach to addressing customer needs.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency with presentation software, creative software (eg. Canva), and Microsoft Office Suite.
• A customer-centric mindset with a passion for helping others and ensuring customer satisfaction.

Nice To Haves

• Bachelor’s degree in Business, Communications, or a related field preferred.
• Experience in customer success, account management, or a related role, is a plus (preferably within a SaaS or technology environment)

Responsibilities

• Customer Onboarding: Guide new customers through the onboarding process, ensuring they are set up for success and can effectively use our software from day one.
• Relationship Building: Develop and maintain strong, long-term relationships with customers, acting as their primary point of contact for any questions or concerns.
• Customer Training: Conduct training sessions and webinars to educate customers on product features, best practices, and new updates.
• Account Management: Monitor customer usage and health metrics to proactively identify and address any potential issues or areas for improvement.
• Customer Advocacy: Act as the voice of the customer within CuraeSoft, providing feedback to the product and development teams to drive continuous improvement.
• Issue Resolution: Work collaboratively with technical support and product teams to resolve customer issues and ensure customer satisfaction.
• Renewals and Upsells: Identify opportunities for account growth and renewal, and collaborate with the sales team to execute upsell strategies.
• Customer Feedback: Gather and analyze customer feedback to identify trends and areas for product or service enhancement.
• Reporting: Maintain accurate records of customer interactions, including issues resolved and feedback provided, using our inhouse system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees