Customer Success Data Analyst

Badger Meter•Milwaukee, WI

About The Position

At Badger Meter, we're more than a leading global water technology company - we're innovators with a mission: to preserve and protect the world's most precious resource. For over 120 years, our trusted solutions have enabled our customers to optimize the delivery and use of water, maximize revenue and reduce waste. Every employee at Badger Meter is an important part of our success. Here, your work doesn't just move a business forward - it shapes a more sustainable future. We are committed to building a workplace where we celebrate differences, empower voices, and encourage fresh ideas that drive innovation. When you join us, you'll find: Purpose-driven work that makes a real difference in communities around the globe. Career growth and development opportunities designed to help you achieve your potential. A supportive, inclusive culture where collaboration and creativity thrive. Be part of something bigger. At Badger Meter, your contributions will ripple far beyond the workplace - creating lasting change for people and the planet. Join Badger Meter as a Customer Success Analyst and play a pivotal role in shaping the future of smart water solutions. This position goes beyond customer support—it’s about leveraging data analytics to deliver actionable insights that enhance customer experience, drive product adoption, and fuel company growth. Your work will directly influence customer retention, identify revenue opportunities, and contribute to Badger Meter’s mission of delivering innovative water management solutions worldwide. This is an exciting opportunity for professionals who want to combine data-driven decision-making with customer engagement while building a career in a rapidly growing industry. Impact on Growth: Your analysis will uncover trends, risks, and opportunities that help expand Badger Meter’s footprint and revenue streams. Career Development: Gain hands-on experience with advanced analytics tools, cross-functional collaboration, and strategic customer success initiatives—positioning you for future leadership roles in analytics, product strategy, or customer success management. Innovation at Scale: Be part of a team that transforms data into insights, influencing product enhancements and service offerings for thousands of customers.

Requirements

Bachelor’s degree in Business, Data Analytics , or related field (or equivalent experience).
2+ years in customer success, business analysis, or similar role.
Strong analytical skills with proficiency in data visualization and reporting tools .
Excellent communication and collaboration abilities.
Experience with CRM and customer success platforms preferred.

Responsibilities

Monitor BEACON® profiles and analyze usage data to identify patterns, risks, and growth opportunities.
Develop actionable insights for upselling, cross-selling, and improving customer engagement.
Provide data-driven feedback to internal teams for continuous product and process improvement.
Assist with onboarding new customers and ensure smooth adoption of BEACON features.
Deliver regular business reviews and performance reports to customers, highlighting key metrics and recommendations.
Partner with Sales, Product, Support, and Engineering teams to resolve issues and enhance customer experience.
Act as the voice of the customer, sharing insights that shape product development and service strategies.
Maintain accurate records of customer interactions, commitments, and feedback for analysis and reporting.

Benefits

Competitive Pay
Annual Bonus
Eligible for Annual Pay Increases
Comprehensive Health, Vision, and Dental Coverage
15 days Paid Time Off + 11 Paid Holidays
Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
Educational Assistance – Tuition Reimbursement up to $5,250
Voluntary benefits including : Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
Health Savings Account (HSA) & Flexible Spending Account (FSA) options