Customer Success Advocate

ServiceNow • West Palm Beach, FL

5h • Onsite

About The Position

What you get to do in this role:
Respond to all incoming customer, partner, and internal sales team requests and enquiries related to training services and provide clients with information on available classes and training services.
Develop and improve processes for the smooth implementation of training programmes.
Solve logistical and training class delivery issues as quickly as possible with minimum impact to participants.
Handle questions and requests via phone and email related to training offerings and policies and procedures, providing excellent customer service.
Create and maintain training schedules across various locations and delivery formats. Ensure systems are up to date with information to publish offerings internally and externally.
Consistently maintain accuracy of data in relation to all aspects of training coordination such as class scheduling, registrations, rosters, attendance and distribution of training materials.
Work to timescales and processes for training event coordination and logistics, ensuring quality and consistency of training events, developing plans and processes as required.
Report, compile and distribute training information internally and externally, ensuring this is accurate, complete, and free from errors.
Serves as contact for ServiceNow Authorized Training Partners (ATP), providing responsive support as necessary.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience in coordinating global training events.
• A customer-focused approach and the ability to respond with excellent customer service skills in a fast-paced environment.
• Demonstrated experience creating and/or improving operational processes.
• Detail orientation and advanced organizational skills.
• Data entry and handling skills to a high level of accuracy.
• Excellent written and verbal communication skills.
• Ability to resolve client issues and escalate when appropriate.
• Intermediate to advanced MS Office skills; skilled at using Outlook, experience with learning management systems beneficial.

Nice To Haves

• Fluency in European languages in addition to English helpful, but not essential.

Responsibilities

• Respond to all incoming customer, partner, and internal sales team requests and enquiries related to training services and provide clients with information on available classes and training services.
• Develop and improve processes for the smooth implementation of training programmes.
• Solve logistical and training class delivery issues as quickly as possible with minimum impact to participants.
• Handle questions and requests via phone and email related to training offerings and policies and procedures, providing excellent customer service.
• Create and maintain training schedules across various locations and delivery formats. Ensure systems are up to date with information to publish offerings internally and externally.
• Consistently maintain accuracy of data in relation to all aspects of training coordination such as class scheduling, registrations, rosters, attendance and distribution of training materials.
• Work to timescales and processes for training event coordination and logistics, ensuring quality and consistency of training events, developing plans and processes as required.
• Report, compile and distribute training information internally and externally, ensuring this is accurate, complete, and free from errors.
• Serves as contact for ServiceNow Authorized Training Partners (ATP), providing responsive support as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees