Customer Success Advisor - AMER

Autodesk • Denver, CO

11d • Hybrid

About The Position

As a Customer Success Advisor, you’ll support customers by helping them realize more value from their Autodesk solutions. Your strong understanding of customer needs and proactive approach will allow you to create positive experiences across the customer journey. Our Customer Success team is a collaborative, driven, global organization devoted to providing excellent experiences for our customers. We’re dedicated to helping our customers succeed with their Autodesk solutions so that they achieve their goals, and we earn their loyalty. As a team member, you’ll be encouraged to contribute ideas and shape our customer success practices. This will be a hybrid position in our Denver office.

Requirements

• 1–3 years in Customer Success, Account Management, or a related customer-facing role
• Ability to work independently and contribute to team goals
• Experience with cross-functional collaboration with internal and external stakeholders
• Familiarity with Salesforce or similar CRM systems
• Basic understanding of SaaS, cloud-based software, or subscription business models
• An interest in Autodesk customer industries (AEC, MFG, M&E)

Responsibilities

• Proactively engage with customers based on triggered risk signals
• Establish strategies to increase customer product usage and value
• Identify and assist at-risk accounts to ensure customer success
• Collaborate with Sales, Renewals, Channel Partners, Support, and Services to support customer needs
• Deliver a high-quality experience that strengthens customer satisfaction and loyalty
• Identify opportunities to expand customer relationships through valuable interactions

Benefits

• From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.
• Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/
• Salary is one part of Autodesk’s competitive compensation package.
• For U.S.-based roles, we expect a starting base salary between $49,100 and $79,420.
• Offers are based on the candidate’s experience and geographic location, and may exceed this range.
• In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees