Customer Success Account Manager

Business Wire • Washington, DC

53d • $85,000 - $95,000 • Remote

About The Position

Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning! Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences. As a Customer Success Account Manager, you will be responsible for retaining and growing revenue from existing clients through day to day management, upselling/cross selling and retention/renewal of assigned accounts.

Requirements

• Strong interpersonal skills and ability to develop relationships with clients across an organizational hierarchy, including executive/C-level.
• Excellent written and verbal communication skills, including presentation skills.
• Exceptional time management skills displaying the ability to manage multiple tasks with strict attention to detail.
• Proven success in meeting and exceeding sales goals by managing all stages of the sales cycle including needs analysis, presentation, proposal, negotiation and closing.
• Understanding and ability to communicate at a high level with professionals in investor relations, financial reporting, public relations, marketing, and corporate communications preferred.
• BA/BS degree, or international equivalent, preferred.
• Minimum of 2 years outside sales experience required.
• Proficiency with Salesforce.com

Nice To Haves

• Understanding and ability to communicate at a high level with professionals in investor relations, financial reporting, public relations, marketing, and corporate communications preferred.
• BA/BS degree, or international equivalent, preferred.

Responsibilities

• Develops thorough knowledge of the industry, our products and services, as well as those of our competitors.
• Effectively communicates the value proposition and ROI of Business Wire products and services.
• Maintains relationships with key stakeholders among assigned accounts.
• Builds volume within established accounts by expanding the breadth of products purchased to increase revenue.
• Meets with clients a minimum of 10 times per month via in-person meetings and/or webinars building relationships and selling Business Wire products and services within assigned territory.
• Maintains professional and technical knowledge by attending conferences, reviewing professional publications, establishing personal networks, and participating in professional industry societies and associations.
• Meets or exceeds sales quotas and performance objectives.
• Promotes customer relations by soliciting feedback through all forms of communication to verify satisfaction and uncover hidden issues/problems.
• Successfully executes client contracts from negotiation to close in adherence to related company policies and procedures.
• Maintains accurate records of all sales activities, including sales calls, meetings, opportunities, emails, social outreach, in SalesForce CRM.
• Maximizes results by satisfying multiple buyers in an organization and systematically address conflicting needs of multiple buyer influencers.
• Works collaboratively in a group setting to achieve shared results.

Benefits

• Ability to work remotely
• Excellent health benefits that begin on your first day of employment
• $100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources
• 401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)
• PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees