Customer Success Key Account Manager
About The Position
This role is ideal for a proactive and strategic professional who thrives in a fast-paced, innovative environment. You will manage high-value customer relationships, ensuring successful adoption and maximization of technology solutions. By partnering with clients, you will identify opportunities to improve outcomes, drive value, and support strategic initiatives. This position combines relationship management, problem-solving, and business insight, offering the chance to influence client success and organizational growth. Strong communication skills and a customer-first mindset are essential to excel in this fully remote role, allowing you to collaborate across cross-functional teams while maintaining focus on client objectives.
Requirements
- Proven experience in customer success, account management, or client-facing roles within a technology or SaaS environment
- Strong relationship-building, communication, and problem-solving skills
- Ability to analyze data and client metrics to provide actionable insights
- Comfortable working independently in a remote environment while collaborating with cross-functional teams
- Demonstrated track record of driving client adoption, satisfaction, and growth
- Strategic mindset with the ability to balance day-to-day client needs with long-term objectives
Nice To Haves
- Experience in value-based care, healthcare technology, or AI-powered platforms
Responsibilities
- Build and maintain strong relationships with key accounts, ensuring their satisfaction and long-term retention
- Serve as the primary point of contact for client needs, inquiries, and escalations
- Partner with clients to understand their goals, challenges, and workflows, providing actionable recommendations
- Monitor account performance, adoption metrics, and usage data to identify growth opportunities and risk factors
- Collaborate with internal teams to address client issues, implement solutions, and deliver a seamless experience
- Conduct regular business reviews with clients to communicate progress, share insights, and align on strategic objectives
- Contribute to process improvements and best practices to enhance client success outcomes
Benefits
- Competitive salary: $150,000 â $180,000 USD per year
- Fully remote work with flexibility to operate from any U.S. location
- Paid short and long-term disability coverage
- Pet insurance
- Paid time off and 10 company holidays
- Comprehensive medical, dental, and vision plans with HSA/FSA options
- 401k with employer match
- Summer Fridays and a supportive, collaborative culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
