BigPanda is seeking a Customer Strategy & Operations Manager to build and run the operating system that powers our post-sale customer lifecycle. In this highly visible role, you’ll design, manage, and continuously improve the processes, programs, and cross-functional rhythms that drive customer health, value realization, and retention. You will report directly to the Chief Customer Officer (CCO) and work closely with leaders across Account Management, Professional Services, Education Services, and Support. This is a role for a builder—someone who brings clarity, pace, and structure to complex environments and elevates how BigPanda measures and executes customer success.