Customer Strategy & Operations Lead

Velocity Search Group•San Francisco, CA

22d

About The Position

A fast-growing tech startup is seeking a Strategic Projects Lead to own and drive its most important client relationships. You'll be at the intersection of strategy, growth, and execution ensuring every customer engagement delivers exceptional outcomes and lasting impact. This company is a true industry disrupter and is growing at a pace that proves it. Recruiting as you know it will change and this company is at the forefront. This is a hands-on, entrepreneurial role where you'll lead high-stakes projects, manage key accounts, and collaborate cross-functionally with leadership, sales, product, and engineering teams. You'll help top-tier clients solve their hardest hiring and operational challengesturning complex requests into structured solutions and long-term partnerships.

Requirements

38 years of experience in consulting, investment banking, growth equity, or high-growth startup operations .
Proven track record of driving success in fast-paced, customer-facing roles.
Strong analytical, operational, and relationship management skills.
Exceptional attention to detail and reliability; known for consistency and follow-through.
Confident managing multiple stakeholders while maintaining strategic clarity.
Naturally entrepreneurial and eager to join an early-stage company with significant ownership.
Low-ego, feedback-driven, and genuinely motivated by impact and learning.

Responsibilities

Own end-to-end customer relationships, from onboarding through project delivery and retention.
Lead strategic initiatives that directly impact customer success and company growth.
Align operations, recruiting, and product functions to deliver exceptional service at scale.
Act as the voice of the customeranticipating needs, solving problems, and driving a best-in-class experience.
Partner with internal teams to improve systems, data, and processes for efficiency and growth.