Customer Story & Case Study Operations Manager (Contract)

Ryzen SolutionsPalo Alto, CA
22h$45 - $65Remote

About The Position

We are looking for an execution-focused Operations Manager to handle the logistics of customer stories and case studies. This isn't about writing the narrative or setting strategy; it’s about making sure the production engine runs smoothly. You’ll manage the "how" and "when" of content delivery.

Requirements

  • 5–7+ years in content operations, production coordination, or business ops.
  • Execution Skills: You can manage complex programs with a lot of moving parts and stakeholders without breaking a sweat.
  • Attention to Detail: You’re comfortable handling high task volumes and strict version control.
  • Technical Toolset: Hands-on experience with Salesforce, Asana, and Google Workspace.

Nice To Haves

  • Experience in B2B SaaS or enterprise environments is a major plus.
  • If you are available for a hybrid schedule and can come into the office, it will definitely give you a leg up.
  • You may need flexible hours to coordinate with different time zones for stakeholder meetings.

Responsibilities

  • Production Logistics: Handle scheduling, intake, and asset collection. You’ll keep the production pipeline moving and ensure nothing gets stuck in review cycles.
  • Project Management: Use Asana and shared trackers to own every task. You’ll manage calendars and coordinate between customers, internal teams, and outside agencies.
  • Cross-Functional Coordination: Act as the glue between Marketing, Design, Video, and Web teams to get assets delivered on time.
  • Process Maintenance: Keep documentation organized and find ways to make the workflow faster and simpler.
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