Customer Story & Case Study Operations Manager (Contract)

Ryzen Solutions • Palo Alto, CA

22h • $45 - $65 • Remote

About The Position

We are looking for an execution-focused Operations Manager to handle the logistics of customer stories and case studies. This isn't about writing the narrative or setting strategy; it’s about making sure the production engine runs smoothly. You’ll manage the "how" and "when" of content delivery.

Requirements

• 5–7+ years in content operations, production coordination, or business ops.
• Execution Skills: You can manage complex programs with a lot of moving parts and stakeholders without breaking a sweat.
• Attention to Detail: You’re comfortable handling high task volumes and strict version control.
• Technical Toolset: Hands-on experience with Salesforce, Asana, and Google Workspace.

Nice To Haves

• Experience in B2B SaaS or enterprise environments is a major plus.
• If you are available for a hybrid schedule and can come into the office, it will definitely give you a leg up.
• You may need flexible hours to coordinate with different time zones for stakeholder meetings.

Responsibilities

• Production Logistics: Handle scheduling, intake, and asset collection. You’ll keep the production pipeline moving and ensure nothing gets stuck in review cycles.
• Project Management: Use Asana and shared trackers to own every task. You’ll manage calendars and coordinate between customers, internal teams, and outside agencies.
• Cross-Functional Coordination: Act as the glue between Marketing, Design, Video, and Web teams to get assets delivered on time.
• Process Maintenance: Keep documentation organized and find ways to make the workflow faster and simpler.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed