Analyst, Contract Operations Customer Contract Administration

Becton Dickinson Medical Devices•Vernon Hills, IL

19h•$31 - $51•Onsite

About The Position

Accountabilities in this role Reporting to the Manager, Contract Operations, this position is responsible for supporting our Single Group (GPO) Affiliation Policy through execution of key activities surrounding the management of GPO (National & Regional) and/or Local agreements (including, but not limited to, Custom, Courtesy, Self-Distributors, and Non-GPO agreements, such as National Reference Labs and OEM) of BD’s Commercial Consumable Sales Contracts for all US business segments, BD Medical [Medication Delivery Solutions (MDS) & Medication Management Solutions (MMS), BD Life Sciences [Integrated Diagnostic Solutions (IDS)], and BD Interventional [Peripheral Intervention (PI), Surgery, & Urology and Critical Care (UCC)] across all customer segments (excluding Pharmaceutical Systems, BioSciences, and IDS Capital). Analysts will be responsible for ensuring members are aligned appropriately to a single GPO through accurate processing of GPO Group Transitions and/or Local contract review and preparation for new and renewal agreements. Analysts will be a key point of contact for pricing and membership related internal and external inquiries. Engaging and collaborating regularly with our Distributor Partners, GPO’s, BD Business Unit Sales, other Commercial Operations pillars, and Commercial Customers, this position will support best in class, innovative, enterprise operational capabilities and policy, process, and governance to ensure the effective implementation of complex, critical contracting activities internally, while ensuring our BD external partners and customers are in alignment with the BD strategies. Candidate must have a growth mindset, a strong desire for continuous improvement, and an “attitude for better”. Candidates should also have strong communication, technical, and organizational skills and be accountable for achieving key metrics. We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

Requirements

Degree level qualification; or equivalent combination of education and experience.
Adaptability
Collaborating
Contract Execution
Contract Pricing
Customer Service
Microsoft Excel
Salesforce (Software)
Sales Support
Time Management

Responsibilities

Manage and resolve large volume of external (Distributor, GPO, Customer) and internal (BD sales, commercial integration teams, & CCO cross functional teams) ad hoc inquiries (phone/e-mail/Salesforce cases) in a timely manner, utilizing automation and reporting tools to proficiently review & research to meet stakeholder needs.
Understand and support business and membership strategies to effectively communicate new customer pricing eligibility on GPO and/or local agreement requests.
Facilitate and lead external/internal calls to quickly address and/or resolve stakeholder requests.
Ability to manage GPO Group Transitions, including effective collaboration with the BD Central Membership team to ensure roster alignment and effective dating is set up properly and timely for transitioning members.
Manage the removal and addition of member accounts from agreements efficiently across multiple ERP platforms (SAP Vistex, JDE), leveraging BOTs and other automation.
Prepare Dealer Notifications and notify servicing distributors of all contract pricing and membership details stemming from a Group Transition.
Document, maintain, and centralize any membership related pricing exceptions into contracting playbooks.
Effectively communicate time-sensitive membership exceptions to other cross functional teams to ensure alignment in other downstream processes to avoid financial risks (chargebacks/claims processing, compliance monitoring, etc.)
Report any local agreements that require modifications from GPO Transitions, utilizing Power BI and/or other reporting tools.
Communicate with local contracting associates for GPO Transition details so they can modify their agreements to ensure accuracy in GPO Fee reporting.
Provide support/training to distributor & customer community for Customer Care Portal related pricing and contracting search related inquiries. Ensure portal training desktop procedures are kept current.
Provide subject matter expertise to help drive the design and implementation of solutions that improve accuracy, timeliness, and efficiency in the GPO Group Transition process.
Responsible for maintaining Contract related training material and updating desktop procedures to support new system enhancements, modifications to process, etc.
Support SOX control audits: ensuring all necessary documentation is provided in a timely manner.
Collaborate with our Distributor partners on the contract loading process, including EDI 845 onboarding. Participate in any required testing and ensure completion prior to go-live.
Collaborate with our Business partners to drive continuous improvements around our GPO and/or Local contract execution and renewal processes that will help deliver sustainable results.
Collaborate with the Contract Finance Operations team on any related GPO or Local contract execution activities that can impact chargebacks processes and provide support on any necessary collaboration calls with distributors if contract execution topics arise.
Provide subject matter expertise when collaborating with our SAP & JDE IT partners; be able to clearly articulate business requirements and run point as a testing lead to ensure technological functionality and performance appropriately supports contracting activities.
Be accountable for key metrics, KPI’s (key performance indicators), SLA’s (service level agreements), and Individual Impact Goal’s to meet the strategic goals of the organization.
Create and implement opportunities to improve the overall customer experience.