Customer Specialist – Outbound

TEKsystems•Troy, NY

4d•$17 - $19•Onsite

About The Position

We are a family-owned, fast‑growing organization looking for an energetic, positive, and customer‑focused Customer Specialist to join our outbound calling team. This role is perfect for someone early in their career who brings great attitude, strong work ethic, and a willingness to learn. You’ll be engaging with former customers across 24 locations, supporting service needs, scheduling technicians, and helping drive business during a busy and exciting season. If you love talking to people, solving problems, staying organized, and working in a supportive and upbeat environment—this could be the perfect fit! Schedule: Monday–Friday | 8:00 AM – 5:00 PM Location: Onsite

Requirements

Outstanding customer service skills
Comfort working independently and within a team
Willingness to learn contracts, measurements, and product details
Outgoing, positive, energetic personality
Ability to multitask and stay highly organized
Strong communication skills
Basic computer proficiency (MS Office)
High school diploma or GED
1 year of professional work experience (customer service or call center preferred)

Responsibilities

Make 50+ outbound calls per day to former customers
Support 2–3 assigned locations at a time
Handle service requests, including some warm transfers
Monitor and respond to service tickets quickly to ensure excellent customer care
Schedule service technicians and coordinate daily routes
Assist walk‑in customers and provide immediate support
Learn product knowledge in order to confidently answer customer questions
Work through daily task lists and contribute ideas for improving processes