Customer Specialist I HME

Deaconess Health System • Evansville, IN

46d • $17 - $24

About The Position

This position coordinates and processes for Deaconess Home Medical Equipment &
Infusion/Freedom Medical or its subsidiaries (hereafter HME), referrals/requests from Case
Manager/Referral RNs, Ancillary Services, physician's offices, other referral sources and clients.
This position is responsible for accurate charging, billing, follow-up, refunding, and posting.
Responsible for the resolution of patient inquiries pertaining to billing.

Requirements

• High school diploma(GED), one year of related experience and/or training preferred; equivalent combination of education and experience accepted, computer literacy required

Nice To Haves

• training in medical terminology
• data processing
• pharmacy experience preferred

Responsibilities

• Address all tasks/orders assigned within 5 business days and document follow-up actions
• Utilize telephone, email, and other communication platforms
• Receive and resolve patient account inquiries/complaints
• payments daily (cash deposits, EFT, departmental transfers) and reconcile funds deposited
• Responsible for sales order confirmation processes
• Responsible for A/R follow-up duties
• Responsible for scanning/uploading necessary documentation for insurance requests
• Generate and process patient/insurance adjustments and refund requests
• Other duties as assigned

Benefits

• Flexible work schedules - Full time/part time/supplemental - Day/Eve/Night
• Onsite children's care centers (Infant through Pre-K)
• Tuition reimbursement
• Student Loan Repayment Program
• Payactiv-earned wage benefit-work today, get paid tomorrow
• Free access to fitness center
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees