Customer Solutions Specialist - Lead

Linde Plc. • Cahokia, IL

44d • $23 - $30

About The Position

Linde Gas & Equipment Inc. is seeking a dependable Customer Solutions Specialist - Lead to join our team! The Customer Solutions Specialist - Lead is responsible for performing customer service activities in a call center environment with the objective to create a better overall customer experience. Customer Solutions Specialists receive and handle all incoming customer inquiries; taking complete ownership of issue(s) until the customer's goal and/or need is achieved.

Requirements

• High School Diploma required, college or equivalent experience preferred
• Minimum of 2 - 4 years of customer service or in store sales experience required
• Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas) required
• Hands on experience in Specialty Gas/Hydrocarbon industries, required
• Strong computer skills, including Microsoft applications and Lotus Notes
• Excellent verbal and written communications skills
• Proficiency in computer systems and computers applications
• Strong verbal and written communication skills
• Demonstrated ability to work independently and be self-motivated
• Ability to work flexible hours

Responsibilities

• Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.
• Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.
• Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists, as well as our outside sales team.
• Uses business software systems to retrieve customer information, verify inventory levels and process orders.
• Verifies customer credit status and completes necessary paperwork to issue credits or debits.
• Provides quotes and assistance to sales force and management within set parameters.
• Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.
• Provides customers with informational materials such as sales brochures, marketing flyers, etc.
• Responsible for phone inquiries for service calls and part orders.
• Builds and maintains effective working relationships with all internal Linde customers.
• Performs at a high level to meet call center performance metrics.
• Outsources products and goods from internal and external locations.
• Other duties as assigned.

Benefits

• Competitive pay
• Comprehensive benefit plan (medical, dental, vision and more)
• 401(k) Retirement Savings Plan
• Paid time off (vacation, holidays, PTO)
• Employee Discount Programs
• Career growth opportunities
• Pay range: $22.50 - $30.00 hourly (commensurate with experience)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees