Customer Solutions Representative

C2 GPS- Brevard Flager Volusia • Orange City, FL

2d • Onsite

About The Position

The Customer Solutions Representative (CSR) is crucial to achieving our mission of making a difference in individual’s lives in the community. The CSR builds relationships with customers to access workforce services within the Career Centers and through referrals to community partners. This role is specifically involved with the Reemployment Services and Eligibility Assessment (RESEA) program, a federally funded initiative designed to help unemployment insurance (UI) claimants return to work more quickly. The CSR provides one-on-one personalized career and reemployment services, including conducting eligibility assessments, helping claimants develop individualized reemployment plans, and providing job search assistance. The program aims to reduce unemployment duration and equip claimants with the necessary tools and guidance. C2 Global Professional Services is an award-winning employment and training organization that prepares and places people into productive jobs, with locations in five regions in Texas and one in Florida. The company strives to fulfill its mission by following its Core Values of “Respect, Communication, Customer Engagement and Ingenuity.”

Requirements

• High school diploma or GED.
• Valid driver’s license and proof of insurance with good driving record.

Nice To Haves

• Six months of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Conduct eligibility assessments for the RESEA program.
• Help claimants develop individualized reemployment plans, based on their goals, labor market information and job readiness.
• Provide job search assistance including resume development, interview preparation, and job matching/referrals.
• Refer claimants to training, educations, or supportive services as appropriate.
• Track participants progress and ensure compliance with RESEA program compliance.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Contributes to the Career Center performance goals, including customer service and following-up with workforce center customers.
• Performs other duties as assigned and fulfills responsibilities as required.

Benefits

• Health Insurance (with no cost options for employee only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match up to 6% individual contributions
• Critical Illness/Accident
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance
• Identity Theft

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees