Customer Solutions Representative | CSR

MMC Group • Abilene, TX

19h • $19 • Onsite

About The Position

We are seeking a dedicated and service-driven Customer Solutions Representative to support workforce services within a high-impact Career Center environment. This role plays a critical part in connecting job seekers to employment opportunities, community resources, and career advancement tools. The ideal candidate thrives in a fast-paced, customer-facing setting and is passionate about guiding individuals toward meaningful employment outcomes.

Requirements

• Strong customer service and interpersonal communication skills
• Ability to work effectively with diverse populations and individuals with varying communication styles
• Skilled at managing challenging situations with professionalism and empathy
• Excellent problem-solving, organizational, and critical-thinking skills
• Detail oriented with the ability to multitask across systems and service programs
• Comfortable learning and using computer systems, word processing, and spreadsheet applications
• Ability to build and maintain effective relationships with leadership, coworkers, board staff, and community partners
• High school diploma or GED required
• Valid driver's license with proof of insurance and good driving record required
• Minimum six months of relevant experience preferred

Nice To Haves

• Knowledge of workforce development programs, career counseling services, or local labor market trends is preferred
• Bilingual English/Spanish strongly preferred

Responsibilities

• Communicate with customers by phone, virtually, and in person to assess employment goals and service needs
• Assist job seekers transitioning into new employment opportunities
• Review job openings and provide referrals to qualified candidates
• Provide guidance on the local job market, employment services, educational pathways, and community resources
• Support customers with resume development, application completion, interview preparation, and professional presentation
• Build cooperative working relationships with internal staff, external partners, and the public
• Contribute to Career Center performance goals, including customer service standards and follow-up activities
• Identify opportunities to improve workforce services based on labor market demands
• Perform additional duties as assigned to support operational objectives

Benefits

• MMC offers health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED