Customer Solutions Manager

MSR-FSR • Chandler, AZ

5h • Onsite

About The Position

Serve as the primary contact for assigned customers (OEMs, prime suppliers, and internal stakeholders), managing inquiries, resolving quality issues, reporting job status and performance, and driving continuous improvement to meet customer needs and company goals.

Requirements

• Proven Microsoft Office Suite skills
• Organized and self-disciplined
• Demonstrated excellent oral and written communication skills
• Must work well with others
• Display a high degree of accuracy and have exemplary attendance
• 5 years’ experience in quality, supplier management, and sales

Nice To Haves

• Semiconductor or Contract Manufacturing industry experience preferred

Responsibilities

• Act as the company focal point for assigned customers, handling all interactions, external communications, inquiry resolution, quality and any other customer required requests or metrics.
• Coordinate directly with production planners and customers on delivery schedules, on-time delivery (OTD), bottlenecks, and gaps.
• Track and communicate status of open customer items including pricing/quotation requests, new product introductions/qualifications, quality nonconformances (NCs), and requested process changes (PCRs).
• Work with Account Management to prepare and present quotations and responses; maintain accurate pricing lists and follow-up records.
• Manage administrative set-up and data for new and existing customers and maintain a working understanding of each customers’ key systems and processes.
• Collect and report on internal and external customer performance metrics; identify strengths and improvement opportunities.
• Proactively pursue additional business within assigned accounts and provide weekly opportunity/status updates.
• Manage the commercial cycle from quotation and PO processing through billing and collections as needed.
• Attend customer and production meetings to capture requirements, provide commitments, and collaborate with Operations and Logistics to drive orders through the factory to meet OTD.
• Recommend cross-functional improvements and systems to enhance quality, capability, and capacity.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401K
• Life Insurance
• Flexible Spending Accounts (FSA)
• Disability Insurance
• Paid Time Off
• Training & Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed