Customer Solutions Manager

Westinghouse Electric Company, LLC • Cranberry Township, PA

6d • $130,400 - $163,000 • Remote

About The Position

As a Customer Solutions Manager, you will defend America's Engineering Solutions market share. This market share is for engineering products and services associated with SRIES and the Probabilistic Risk Assessments (PRA) product line. You will meet operating plant customer needs with unique offerings through understanding of customer-specific needs and subsequent solution selection, technical content of proposal, costing and pricing, responsiveness and quality of bid. You will support customer technical consultative selling/interactions/negotiations and engage on emergent customer issues, and support resolution of challenges during execution of ongoing projects. Requires collaboration with Global Markets, America's Sales, GOS (Engineering and Supply Chain) to close on opportunities.

This is a remote role that can be performed from anywhere within the United States.

Requirements

• Bachelor's Degree in Engineering or related technical discipline.
• 5+ years of experience in product management, product engineering, product resource management, business or operation with increasing progression and complexity and levels.
• Familiarity with Nuclear Power Plant design and operations (actual utility experience preferred).
• Familiarity with Knowledge of Nuclear Power Plant PRA models and risk-informed applications, the current market drivers and participants, customers, and multiple levels of PRA practitioners and leadership

Responsibilities

• Develop customer relationships at multiple levels of the customer's organization to understand the customer's near- and long-term needs, preferences, alternate vendors, timing, and other restrictions/limitations. This will include demand creation, offer development, P&L ownership, resource planning, and IP protection.
• Using knowledge of the relevant Westinghouse products, develop commercial offers with, customer-specific value propositions – the right product at the right time at the right price.
• Collaborate with Global Product Management to set product strategy.
• Follow the project execution and customer interactions, and address customer issues. to facilitate understanding of customer needs and create PRA style proposals with value propositions to meet customer needs and secure OE.
• Accountable for OE and opportunity pipeline growth for product/technology areas.
• Aggregate financials, OE, pipeline growth, and MAS for all relevant product areas.
• Provide feedback to relevant internal organizations to ensure needed products, if not available, are developed in time to support customers' needs. Develop the business cases necessary to support the investment.
• Assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning. Recommend price to capture maximum market value while delivering on business plan assumptions such as MAS; collaborate with sales to align on final price to customer. Collaborate with sales on capture planning and final order negotiations.
• Engage on emergent customer issues, leading the team until project management is available and engaged, working with the collective team to develop technical and commercial solutions. Collaborate with project teams to understand the status of projects, supporting resolution of challenges during project execution.
• Develop relationships with internal stakeholders, such as GECS resource managers, to ensure people, processes and technology are available to deliver offer commitments and promote market growth. Collaborate with Lead the organizations resource managers to produce high quality proposals.
• Maintain a good understanding of Intellectual Property (IP) aspects of offers and ongoing projects; facilitate needed discussions to develop position on IP. Oversee approval for release of IP to external stakeholders (e.g., customers, 3rd parties) with GOS.
• Collaborate and co-ordinate with internal peer leaders in AOMS to ensure a cohesive approach to market and holistic customer support and satisfaction; collaborate to develop cohesive, joint proposals
• Collaborate with global product management on product strategy, product roadmaps, technology roadmaps, and innovation ideas.

Benefits

• Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options
• Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members
• 401(k) with Company Match Contributions to support employees' retirement
• Paid Vacations and Company Holidays
• Opportunities for Flexible Work Arrangements to promote work-life balance
• Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers
• Global Recognition and Service Programs to celebrate employee accomplishments and service
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees