Customer Solutions Manager

Peerless Inc • Buffalo, NY

31d

About The Position

As our Customer Solutions Manager, you will lead and inspire the team that drives our quoting and order management processes—the beating heart of our customer experience. This is more than a management role; it’s a chance to empower people, build trust with customers, and spark change that moves the company forward.

Requirements

• Bachelor’s Degree
• 3-5 years of experience in quoting, pricing, customer service, or order management, preferably in a manufacturing or industrial environment.
• 2+ years of leadership experience with a track record of motivating and growing a team.
• Strong technical and process mindset - understanding how quoting, pricing and production intersect.
• Exceptional communication skills, organizational abilities, attention to detail, and proactive thinking.
• Proficiency in ERP and CRM systems; ability to analyze and interpret data.
• High energy, initiative, and ownership - you don’t wait to be told what to do; you make things happen.

Responsibilities

• Lead, mentor, and inspire a team of 2–3 quoting and customer service specialists.
• Empower your team to think strategically, problem-solve quickly, and take ownership of their work.
• Support team development through training, process guidance, and cross-functional collaboration.
• Foster a culture of accountability, responsiveness, and continuous improvement.
• Oversee all quoting activity with precision, urgency, and profitability in mind.
• Partner with engineering and production to ensure quotes are not just accurate but smart, efficient, and aligned with customer needs.
• Tackle complex requests and challenges head-on, ensuring customers feel supported every step of the way.
• Be the face and voice customers trust, being responsive, clear, and solutions-oriented.
• Manage expectations on orders and delivery timelines with transparency and professionalism.
• Turn challenges into opportunities to strengthen relationships and build loyalty.
• Look beyond the task at hand. You identify where processes can be sharper, faster, and smarter.
• Use data, customer insights, and team feedback to improve quoting speed, accuracy, and satisfaction.
• Play a key role in shaping pricing strategies and growth opportunities that position Peerless for long-term success.

Benefits

• Competitive benefits
• Professional development
• The chance to grow alongside the company you’re helping to build.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees