Customer Solutions Manager
About The Position
The Customer Solutions Manager is responsible for partnering with Commercial to support regional growth strategies and managing resources to support growth, drive operational excellence initiatives, and create and implement strategies to improve customer experience. This role supports the Integrated Field Service model by coordinating regional field support with Customer Solutions resources to improve customer outcomes and drive customer loyalty. This individual oversees standard and complex on-boarding of accounts, Problem Resolution functions, Customer retention activities, and acts as Customer Advocate for process improvement in all aspects of operations.
Responsibilities
- partnering with Commercial to support regional growth strategies
- managing resources to support growth
- drive operational excellence initiatives
- create and implement strategies to improve customer experience
- coordinating regional field support with Customer Solutions resources to improve customer outcomes and drive customer loyalty
- overseeing standard and complex on-boarding of accounts
- Problem Resolution functions
- Customer retention activities
- acts as Customer Advocate for process improvement in all aspects of operations.
Benefits
- Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program Blueprint for Wellness®
- healthyMINDS mental health program
- Vacation and Health/Flex Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
- and so much more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
