Customer Solutions Manager

Maersk • Charlotte, NJ

3d • $100,000 - $140,000 • Onsite

About The Position

The Customer Solutions Manager role is part of the Commercial powerhouse at Maersk. The role translates customer insights into scalable, value-driven logistics solutions that address real business challenges and drive commercial growth. Working cross-functionally with Sales, Product, and Operations, the Customer Solutions Manager designs and packages integrated, market-ready solutions, develops compelling value propositions, and enables consultative solution selling. As a strategic partner to Account Owners and front-line teams, the role leads the end-to-end development of differentiated solutions that unlock customer value and regional growth opportunities.

Requirements

• 3–5 years of experience in solutions development, sales, supply chain, 4PL, or a related commercial / logistics role.
• Strong understanding of logistics and supply chain management.
• Demonstrated ability to translate customer challenges into bundled, value-driven solutions.
• Strong project management capability with excellent stakeholder coordination.
• Proven ability to influence cross-functional teams without direct authority.
• Excellent communication and presentation skills (written, deck creation, and verbal).
• Customer centric mindset with strong commercial acumen
• Comfortable working with ambiguity and with strong analytical capabilities to solve complex customer problems

Nice To Haves

• CRM/Salesforce experience is desirable.

Responsibilities

• Develop solutions for our most strategic customers
• Partner with Account Owners to capture customer insights, industry trends, and vertical needs to identify new solution opportunities.
• Translate customer needs into actionable inputs for solution development and lead the end-to-end process, working closely with relevant Product teams.
• Create clear customer-facing solution packages and compelling value propositions that demonstrate efficiencies, cost savings, and operational improvements.
• Lead, facilitate, and project manage value proposition and the corresponding development with clear governance and project management
• Collaborate with our Central Solutions teams and regional stakeholders to build new and scalable logistics solutions that we can go-to-market with in North America.
• Build and maintain a library of proven value propositions and customer use cases.
• Active participation in the Global Solutions community, driving best practices and organizational learnings across functions, geographies, and verticals to improve sales effectiveness and win rates.
• Support front-line sales through a consultative selling approach, enabling effective discovery of requirements and solution selling.

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees