Customer Solutions Manager

Fieldstone Cabinetry • Chicago, IL

17d • $107,000 - $150,000 • Remote

About The Position

The Customer Solutions Consultant - Vertical Markets will play a strategic role in advising enterprise clients on safety and security solutions through Commercial Distribution partners. This role focuses on identifying and engaging key stakeholders within Global 2000 End User companies to co-develop tailored safety and security strategies. The Solutions Consultant will be responsible for consulting on and implementing Master Lock's integrated safety and security solutions at an enterprise level, ensuring alignment and execution by translating enterprise needs into actionable plans for field teams. This position may be fulfilled from a home-office and requires strong collaboration and relationship-building skills with both internal and external stakeholders. The ideal candidate will have 7 years experience in enterprise-level B2B sales presenting Software as a Service (SaaS), a background of engaging with industrial, manufacturing, oil & gas verticals, and experience engaging with C-suite decision-makers across large organizations. You will be skilled in consultative selling, navigating long sales cycles, and driving growth through both direct customer relationships and channel partners. Location & Travel: This position is eligible for a remote schedule with the ideal location within driving distance of a major airport. We anticipate 30%+ travel to facilitate customer visits. Salary: $107,000 - $150,000/year + bonus. We will provide a car allowance, company laptop, and company cell phone.

Requirements

• 7+ years experience in sales with major account management, presenting Software as a Service (SaaS) proposals
• Demonstrated success advising and influencing C-suite stakeholders within targeted verticals
• Knowledge of company products, master key systems, OSHA regulations and sales force priorities and motivations
• Strong communication and interpersonal skills (oral presentation and written)
• Track record of successful performance in commercial sales
• Proven ability to manage long sales cycles

Nice To Haves

• Bachelor's Degree in Business, Marketing, Engineering, or similar
• Experience with and willingness to use CRM software (i.e. Oracle Sales Cloud)

Responsibilities

• Establish strategic partnerships with C-suite stakeholders to align Master Lock's solutions with enterprise-level safety and security objectives
• Expand solution adoption and maximize customer value through ongoing engagement and optimization
• Identify and engage Global 2000 organizations to co-develop scalable safety and security strategies
• Conduct discovery with prospective clients to uncover operational challenges and recommend tailored solutions
• Guide clients through the evaluation and adoption of SaaS-based safety solutions such as cLOTO
• Serve as a trusted advisor and subject matter expert on Master Lock's integrated safety and security solutions
• Consult with clients to architect comprehensive solutions leveraging Master Lock's full portfolio
• Collaborate with clients to design solution roadmaps and align on value-based outcomes
• Support internal teams by providing strategic insights and solution frameworks for enterprise opportunities
• Demonstrate expertise in consultative engagement methodologies and solution lifecycle management
• Facilitate strategic discussions with senior leadership to align solutions with business goals
• Maintain detailed records of client engagements, solution designs, and implementation milestones in CRM
• Collaborate cross-functionally to ensure client needs are translated into effective solutions and support

Benefits

• We will provide a car allowance, company laptop, and company cell phone.
• robust health plans
• a market-leading 401(k) program with a company contribution
• product discounts
• flexible time off benefits (including half-day summer Fridays per policy)
• inclusive fertility / adoption benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees