Customer Solutions & ERP Implementation Manager

Basic Software Systems • Texarkana, TX

1d

About The Position

Basic Software Systems is seeking a highly organized and customer‑focused professional to manage key business services and customer implementation functions. This role serves as a central coordination point for ERP implementations, reseller purchasing activities, customer payment processing integrations, and fulfillment support, while maintaining strong relationships with customers, partners, and internal team members. The ideal candidate is detail‑oriented, proactive, and comfortable coordinating across systems, vendors, and customer environments to ensure smooth execution and positive customer outcomes.

Requirements

• Highly trainable for an industry-specific business
• Customer service-minded
• Effective communicator
• Professional phone etiquette is a must
• Ability to juggle multiple priorities at once
• Must be able to work in a fast-paced environment
• Experienced with current computer technology, Office 365 a minimum
• Desire to serve
• Personable
• Organizational skills
• Detail-oriented
• Process Driven
• Strategic minded

Responsibilities

• Customer ERP Implementation & Coordination Lead and coordinate customer ERP implementation projects from onboarding through go‑live
• Manage implementation timelines, task tracking, and communication with customer stakeholders
• Direct internal resources to ensure successful configuration, testing, and deployment
• Act as a primary point of contact during implementation phases and early post‑go‑live support
• Commercial Purchasing & Resale Support Manage purchasing activities for items sold to customers
• Maintain accurate product pricing updates from distributors
• Handle distributor return authorizations, warranty claims, and related follow‑up
• Coordinate purchasing data and pricing integrity with sales and finance teams
• Customer Payment & Merchant Interface Management Manage ERP integrations with customer credit card and merchant processing systems
• Coordinate new merchant account setups and processor transitions
• Assist in troubleshooting and resolving customer payment interface issues
• Serve as liaison between customers, payment processors, and internal technical support
• Fulfillment & Order Support Coordinate shipping and receiving for customer orders and device deliveries
• Ensure accurate documentation, tracking, and communication related to shipments
• Support timely and accurate fulfillment of customer orders
• Customer & Internal Relationship Support Provide responsive, professional support to customers across implementation and service areas
• Assist internal team members with process questions, system coordination, and follow‑ups
• Build trust‑based relationships through consistent communication and problem resolution
• Assist with documentation, process improvement, and system enhancements
• Support cross‑functional initiatives as business needs evolve
• Perform other duties as assigned in support of company objectives

Benefits

• Simple IRA
• Simple IRA matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed