Customer Solutions Engineer

Partly

1d • Onsite

About The Position

In this role, you will work alongside other members of our product & engineering team to tackle hard, exciting problems and build beautiful software.

You’ll embed with customers in your local market, onsite where needed, to deeply understand their workflows, constraints, and what “success” looks like in the real world.

You’ll lead technical discovery, solution design, and delivery for high-impact customer deployments: integrations, data onboarding, workflow configuration, and new product capabilities required to unlock value.

You’ll build and ship production code that extends Partly’s core SaaS + API platform often in tight feedback loops with users without compromising reliability, security, or maintainability.

You’ll connect the dots between customer needs and our product/engineering roadmap: translate ambiguous problems into clear requirements, scoped milestones, and measurable outcomes.

You’ll be the hands-on technical owner for deployments post-launch: troubleshoot live issues, improve observability, harden edge cases, and drive continuous improvement.

You’ll become an expert in the complex (and messy) auto parts domain and help customers modernise how they source, identify, and transact parts.

Requirements

• 3+ years building and shipping complex software in production environments.
• Strong customer empathy and product thinking: you can turn real-world workflows into pragmatic solutions.
• Comfortable owning the full lifecycle: discovery → design → build → deploy → operate → iterate.
• Strong foundations in engineering fundamentals: APIs, testing, system design, data structures, and debugging.
• Ability to work across boundaries: you can collaborate with customer IT teams, ops teams, and internal product/engineering stakeholders with clear written + verbal communication.
• Experience integrating with external systems (APIs, webhooks, EDI/FTP/file feeds, SSO) and dealing with imperfect data.
• Able to operate in ambiguous environments and make good tradeoffs quickly (time-to-value vs long-term maintainability).

Nice To Haves

• Experience in forward-deployed / solutions engineering / technical consulting / implementation roles.
• Experience with automotive parts, repairer/supplier workflows, or adjacent B2B marketplaces.
• Experience with Rust (or strong interest in learning it).

Responsibilities

• Embed with customers in your local market, onsite where needed, to deeply understand their workflows, constraints, and what “success” looks like in the real world.
• Lead technical discovery, solution design, and delivery for high-impact customer deployments: integrations, data onboarding, workflow configuration, and new product capabilities required to unlock value.
• Build and ship production code that extends Partly’s core SaaS + API platform often in tight feedback loops with users without compromising reliability, security, or maintainability.
• Connect the dots between customer needs and our product/engineering roadmap: translate ambiguous problems into clear requirements, scoped milestones, and measurable outcomes.
• Be the hands-on technical owner for deployments post-launch: troubleshoot live issues, improve observability, harden edge cases, and drive continuous improvement.
• Become an expert in the complex (and messy) auto parts domain and help customers modernise how they source, identify, and transact parts.

Benefits

• Healthy, Catered Lunches - Enjoy fresh, healthy lunches every workday in our Auckland, Christchurch, London and San Francisco offices. With no meal prep needed, you can eat, connect, and refuel with your team. (And yes, snacks and drinks are always on hand.)
• Healthy Body, Healthy Mind - We care about performing at our peak. Every team member gets a $1,500 annual wellness allowance (or local equivalent) on a Partly-branded card. Use it on things such gym memberships, rock climbing, physio, massage, GP visits, prescriptions; anything that you or your family, need!
• Family Comes First - Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work (four days on full pay for your first three months back).
• Getting Here Is On Us - If you commute to a Partly office or co-working space, choose from a paid 24/7 car park or commute allowance. One less thing to think about!
• Workspaces That Inspire - Our brand new, architecturally designed offices are built for collaboration and creativity, with great coffee, social spaces, and some of the best cafes a few steps away.
• Office-First with Flexibility - In cities where we have an office (Christchurch, Auckland, London, San Francisco), we default there every day. This let's us move faster, make better decisions and build strong relationships. We also operate with a very high trust environment, so you can manage your time around your life, and flex your schedule to get your best work done.
• We Celebrate Together - From weekly happy hours and monthly lunches to quarterly season openers and an annual global offsite, we make time to connect, celebrate, and have fun as one team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees