Customer Solutions Engineer

Sysdig

8d

About The Position

At Sysdig, we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way.

We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most.

Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be.

If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.

Reporting to the Senior Manager of Customer Success you will be the technical authority on the Sysdig Platform and become the customer's go-to advisor.
You will help with customer onboarding, thus driving adoption.
You will understand the customer's requirements, challenges, and what outcomes and value they are expecting in their Sysdig journey.

You will have a pro – active approach and be a team player who strives to inspire customer loyalty.
You are the driving force in building customer relationships, including implementation, renewal, and identification of expansion opportunities.
You will be an expert in cloud native technologies with multi year experience.

Requirements

• You have over one year of experience working in a Cyber Security role in/with Cloud Ecosystems in either a consulting or professional services role.
• You bring 2 years minimum post-sales experience with a focus on growing and retaining customers
• Experience with Linux, Helm, Terraform, Kubernetes, or Cloud Platforms.

Responsibilities

• Reporting to the Senior Manager of Customer Success you will be the technical authority on the Sysdig Platform and become the customer's go-to advisor.
• You will help with customer onboarding, thus driving adoption.
• You will understand the customer's requirements, challenges, and what outcomes and value they are expecting in their Sysdig journey.
• You are the driving force in building customer relationships, including implementation, renewal, and identification of expansion opportunities.

Benefits

• Extra days off to prioritize your well-being
• 401(k) Retirement Savings Plan with a 3% company match
• Maternity and Parental Leave
• Mental health support for you and your family through the Modern Health app
• Full health benefits package for you and your family

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees