Customer Solutions Coordinator

RJW Logistics Group • Crest Hill, IL

10h • Hybrid

About The Position

The Customer Solutions Coordinator will serve as the internal point
of contact for resolving issues that fall outside normal operations. This role
will also be responsible for coordinating workflow across various departments
and managing administrative and research-related tasks. The Business Solutions
Coordinator will be responsible for logging issues as they are brought to their
attention and will be focused on KPIs to determine larger trends within the
operation that need to be addressed. The position will require strong data
interpretation skills with a focus on continuous improvement and root cause
analysis.
 

Requirements

• Excellent verbal and written skills.
• Knowledge and ability to enter data in Logistics software.
• Excellent problem solving and resolution skills.
• Ability to work under pressure situations.
• Ability to Multi-task.
• Detail oriented.
• General office management experience.
• 1 year related experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine "root cause" of problem and determine corrective action.
• To perform this job successfully, an individual must have knowledge of Business Operating Systems, Internet software, Word Processing, and Spreadsheet software.
• Must be able to occasionally lift and/or move up to 25 pounds.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.
• High School education required.

Nice To Haves

• College or some college preferred.

Responsibilities

• Identify issues with an eye on root cause analysis while maintaining issue logs for tracking KPIs.
• Improve efficiency by troubleshooting complex problems and coordinating with different departments to reach issue resolutions.
• Work cross-functionally with other departments to help with research issues and ensure resolution.
• Analyze current SOPs and assist in the development of continuous improvement with cross functional teams.
• Act as a internal SME for customer facing Account Management team to drive effective and timely resolutions for customer satisfaction.
• Oversee priority requests and manage communication flow with internal teams to ensure the expected projected completion timelines are met.
• Perform other duties and tasks assigned by the Business Solutions Supervisor or Manager.
• Serve as a company resource with a strong focus on customer needs and satisfaction.

Benefits

• 401(k) matching
• Medical/Dental/Vision insurance
• Employee discount
• Flexible spending account
• Health savings account
• Paid time off
• Sick Days
• Long-term Disability Insurance
• Short-term Disability Insurance
• Accidental Insurance
• Critical Illness Insurance
• Disability Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED