Customer Solutions Consultant

pWin.ai • Tysons Corner, VA

2d • Hybrid

About The Position

About pWin.ai At pWin.ai, we are redefining how businesses use Generative AI (GenAI) to achieve their goals. Our innovative AI product streamlines and enhances the bid response process, empowering companies to craft compelling proposals and win in competitive markets. By combining advanced GenAI technology with proven methodologies tailored to address real-world challenges, we deliver practical solutions that make an impact today while setting the stage for transformative success tomorrow.

Requirements

• 3+ years of experience in Customer Success, Solutions Consulting, Sales Engineering, or Technical Account Management within a SaaS or AI-driven organization.
• Hands-on experience with Generative AI tools, large language models (LLMs), prompt engineering, and AI-driven automation platforms, including troubleshooting and refining AI-generated outputs, LLM-based automation, and AI workflow design.
• Experience working with both technical and non-technical users, serving as a bridge between proposal professionals, sales teams, and engineering teams.
• Proficiency with CRM tools (Salesforce, Gainsight) and data analytics platforms.
• Ability to analyze customer usage data, identify workflow inefficiencies, and provide technical solutions to improve AI adoption.
• Enthusiasm for AI-driven solutions and staying ahead of emerging trends in AI, automation, and SaaS innovations.
• Startup mindset – comfortable wearing multiple hats, working in a fast-paced environment, and collaborating across engineering, sales, and product teams.
• Ability to work in a hybrid model (2-3 days per week in Tysons Corner, VA).

Nice To Haves

• Prior experience in a solutions consultant or sales engineering role, guiding customers through technical product adoption and AI-powered automation.
• Background in GovTech, proposal automation, or enterprise AI solutions is a plus.
• Strong ability to communicate technical AI concepts in a way that is accessible to non-technical users while engaging deeply with data science and engineering teams.

Responsibilities

• Act as a trusted AI advisor, guiding clients in optimizing AI-generated content, refining prompts, and enhancing automation workflows.
• Troubleshoot AI and workflow-related issues, assisting customers with document processing failures, prompt inconsistencies, and automation gaps.
• Proactively identify upsell and expansion opportunities, leveraging usage data and customer insights to recommend additional features or integrations.
• Collaborate cross-functionally with engineering, product, and data science teams to refine product capabilities based on customer feedback.
• Establish and maintain regular communication cadences with clients, ensuring engagement, retention, and proactive issue resolution.
• Monitor customer success metrics, identifying risks and implementing strategic interventions to improve renewal rates and customer satisfaction.

Benefits

• The opportunity to work in the dynamic and evolving field of GenAI products.
• A collaborative and innovative culture that values your ideas and contributions.
• Career growth opportunities in a fast-paced, entrepreneurial environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed