Customer Solutions Associate

Phibro • Quincy, MA

10h • $43,000 - $53,000 • Onsite

About The Position

The Customer Solutions Associate is an integral part of our Customer Service team based out of our Quincy, IL site. Salary range for this position is $43K - $53K. Position Details This position will provide sales support and superior customer service to domestic accounts, customers and staff. The successful candidate will provide relentless dedication to understanding customer needs and expectations through education, problem solving and communication. They will develop and grow business while building customer relationships based on mutual trust and respect and provide industry leading fulfillment accuracy, flexibility and innovative service solutions. Candidate must be driven by passion to help others.

Requirements

• Bachelor’s degree or related experience preferred
• Minimum of 3 years of customer service or sales experience
• Microsoft Office applications experience
• A minimum of 2 years ERP experience, preferred, not required
• Strong problem solving skills
• Strong organization skills, demonstrated ability to multi task & manage time with good attention to detail.
• Willing to travel on occasion

Nice To Haves

• A minimum of 2 years ERP experience, preferred, not required

Responsibilities

• Accurately process sales orders to meet customer requirements
• Promote customer loyalty by consistently delivering quality products
• Drive for continuous improvement in service, quality and efficiency
• Confirm transportation arrangement for shipment of materials
• Communicate customer activity with Account Managers
• Support and respond to product inquiries/requests from both prospective and current customers
• Resolve issues and complaints, and implement solutions for the best customer experience
• Following Regulatory and Audit guidelines as applicable
• Other Duties as assigned

Benefits

• To learn more about Phibro Animal Health's competitive benefits package, please click here: Phibro Benefits.
• Phibro is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level